[nfbcs] What Do You Do about Inaccessible Websites for Which the Customer Service Is Dumb

[Mike Gorse]

Oh, good question. I've had trouble posting on Next Door from a computer, 
but I wasn't sure if my issues were specific to Linux/firefox (the 
computer slowed to a crawl; I suspect an event flood). I've had better 
luck posting from my phone, but doing that isn't ideal.

On Mon, 18 Feb 2019, Nicole Torcolini via nfbcs wrote:

>            There is a website called Nextdoor (http://nextdoor.com) that
> used to be somewhat accessible, but, after *improving* their website several
> months ago, it is almost unusable with a modal screen reader. When the
> changes first began, I was in contact with one of the developers who made it
> sound as though accessibility might be something that they at least
> considered in the future. For various reasons, I have not contacted them
> again for about a year. Both times that I contacted them this year, the
> responses were, well, stupid is the best word that I can find to describe
> it. The first time, they did not know what a screen reader was and said that
> that was not a feature that they were planning to add to the website. In my
> second attempt, I explained a little more about what a screen reader is and
> told them what I wanted to do to help. Although the second response was a
> little better, it was still completely useless, especially since there is no
> way for me to respond, even though I point blank said in my second message
> that there had been no way to respond to the first response.
>
>            If this was something that I did not care about using, or if
> there was a comparable equivalent, I would just let this go. However, this
> is how people spread information, sell stuff, etc. in my area. Although I
> can read the website fine, posting anything of my own is a real pain.
>
>            What do people do in these situations? I don't think that legal
> action is the best idea, but somebody needs to do something to get them to
> realize what is going on here. I prefer not to share the messages on list,
> but I can send them to anyone who might have a suggestion.
>
>
>
> Nicole
>
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