[nfbcs] What Do You Do about Inaccessible Websites for Which the Customer Service Is Dumb

[Brian Buhrow]

	hello Nicole.  My suggestion is to search the nextdoor.com web site
for contact information, i.e. their address and phone number, and call them
directly.  They're based in San Francisco, so I imagine you'll be able to
find some contact information based on that.  If you can't find any contact
info, e-mail me and I'll see if I can dig some up.
Using their support mechanism, as you've discovered, isn't sufficient, so
now it's time to start using out of band mechanisms  to get in touch with
them.

	To start, here is a list of Nextdoor's officers. Searching on these
names should yield some e-mail addresses and possibly some phone numbers.

Hope this helps.   Let me know if you want something more.
-Brian


   Sarah Friar, CEO
   Sarah is Nextdoor's Chief Executive Officer. Prior to joining Nextdoor,
   Sarah served as CFO at Square, SVP of Finance & Strategy at Salesforce,
   and lead software analyst and Business Unit Leader at Goldman Sachs.

   Mike Doyle, CFO
   Mike is Nextdoor's Chief Financial Officer. Before joining Nextdoor,
   Mike served as CFO at Despegar, the largest Latin American travel
   agency. Mike has also held leadership roles at eLong, Expedia,
   Teledesic, and GIC.

   Ali Jafari, VP of Business Development
   Ali is responsible for Business Development at Nextdoor. He was
   formerly the VP of Partnerships at Twitter. Prior to Twitter, Ali
   worked in a variety of leadership roles  at Shutterfly, Ask.com, and
   Excite at Home.

   Prakash Janakiraman, Co-Founder and Chief Architect
   Prakash is Nextdoor's Chief Architect. Prakash previously served as a
   Director of Engineering at Google. Prior to that, Prakash was at
   Shopping.com, Epinions, and Excite at Home.

   Sarah Leary, Co-Founder and VP of Marketing, International, and
   Operations
   Sarah leads Nextdoor's marketing, international and operations teams.
   She previously served in product leadership positions at Epinions,
   Shopping.com, and Microsoft.

   Lauren Nemeth, CRO
   Lauren oversees global revenue across Nextdoor's advertising and local
   business lines. Lauren joined Nextdoor from Turn where she also held
   the CRO position. Lauren also held sales leadership roles at URX,
   AppNexus, Google, and DoubleClick.

   John Orta, CLO
   As Chief Legal Officer, John oversees all aspects of the company's
   legal and risk teams. Before joining Nextdoor, John was at Metromile
   and SVP & General Counsel at OpenTable.

   Bryan Power, Head of People
   Bryan is Nextdoor's Head of People. He was most recently Chief Human
   Resources Officer at Yahoo. Bryan held a similar role at Square and
   prior to that spent eight years at Google.