[NFBCS] Disney Plus Update

Sun Nov 17 02:50:20 UTC 2019

Hi, I am having a hard time getting on to the web sight for Disney plus. 
I need to get it verified and there Emails are not coming through to me when I request the verification number. I tried calling and they have a 90 min. wait on the phone. 
Any ideas?
Thanks, Bevie
Beverly Heninger 
bevie.k at comcast.net

> On Nov 14, 2019, at 4:24 AM, Daniel Sweeney via NFBCS <nfbcs at nfbnet.org> wrote:
> 
> Hi,
> 
> I was also able to login to Disney with IE 11. The question I have is how to
> access audio description on the service. I have gone through settings but
> the only option is displaying the service in English. Does anyone know if
> there is audio described content on the channel.
> I have watched the Marvel movies on Netflix with this feature, but it does
> not do the same on Disney.
> 
> Thanks.
> 
> Daniel
> 
> 
> -----Original Message-----
> From: NFBCS [mailto:nfbcs-bounces at nfbnet.org] On Behalf Of Peter Donahue via
> NFBCS
> Sent: Wednesday, November 13, 2019 7:51 PM
> To: 'NFB in Computer Science Mailing List'
> Cc: Peter Donahue
> Subject: Re: [NFBCS] Disney Plus Update
> 
> Hello Curtis and everyone,
> 
> 	We're using Internet Explorer 11 here. Other than selections not
> playing the Disney Plus Website works fine.
> 
> Peter Donahue
> 
> 
> -----Original Message-----
> From: NFBCS [mailto:nfbcs-bounces at nfbnet.org] On Behalf Of Curtis Chong via
> NFBCS
> Sent: Wednesday, November 13, 2019 11:29 AM
> To: 'NFB in Computer Science Mailing List'
> Cc: Curtis Chong
> Subject: Re: [NFBCS] Disney Plus Update
> 
> Greetings:
> 
> 
> 
> Regarding Internet Explorer, anyone who is using this browser today should
> already be running Internet Explorer 11. People using earlier versions of
> Internet Explorer prior to 11 oftentimes receive the message that the
> browser is not compatible with the website and is therefore not supported.
> Hence, I speculate that most people who have received such a message have,
> out of necessity, already upgraded (if that is the right word) to Internet
> Explorer 11.
> 
> 
> 
> I have observed that the large corporations which have made the commitment
> to accessibility have tended to ensure that their stuff works with Internet
> Explorer first because, at one time, Internet Explorer was the only browser
> that the majority of blind people were using on the Windows platform. Blind
> Windows users with a strong knowledge of how things work have tended to move
> away from Internet Explorer in favor of Mozilla Firefox or Google Chrome
> depending on which works better with a specific web application.
> 
> 
> 
> Windows would appear to be the only operating system used by blind people
> where we find it expedient to have available more than one browser (i.e.,
> Internet Explorer, Mozilla Firefox, and Google Chrome). On the Macintosh or
> the iPhone/iPad, we can choose to use Safari, Google Chrome, or both (if
> that is what we want to do), and I have not yet heard anyone reporting that
> a particular web application works better with one browser over another.
> 
> 
> 
> It is interesting to observe that Microsoft has not yet announced any
> specific moves to eliminate Internet Explorer from Windows 10 in favor of
> its Edge browser. I would be interested to know if any blind user of Windows
> has adopted Edge as his/her primary browser (notice I didn't mention Edge
> earlier in this email). I suspect that if Microsoft does remove Internet
> Explorer from Windows 10 (perhaps in a future major update) that there will
> be some yelling and screaming from this community-particularly from those
> non-technical users who have not yet made the move to use other browsers on
> the Windows platform.
> 
> 
> 
> I advise anyone who uses Windows to ensure that multiple browsing programs
> are available for routine use, and I strongly recommend both Mozilla Firefox
> and Google Chrome at this juncture.
> 
> 
> 
> Cordially,
> 
> 
> 
> Curtis Chong
> 
> 
> 
> 
> 
> 
> 
> -----Original Message-----
> From: NFBCS <nfbcs-bounces at nfbnet.org> On Behalf Of Michael Ausbun via NFBCS
> Sent: Wednesday, November 13, 2019 10:01 AM
> To: NFB in Computer Science Mailing List <nfbcs at nfbnet.org>
> Cc: Michael Ausbun <michael.ausbun at wgu.edu>
> Subject: Re: [NFBCS] Disney Plus Update
> 
> 
> 
> With the discontinuation of support for all versions of IE prior to 11 fast
> approaching, and the updated lifecycle policy for IE 11 indicating a soon
> disregard/abandonment strategy for IE 11, lack of support for IE should not
> be too surprising. Appreciate your thoughts/experience. If possible, could
> you identify issues in chrome, much like Curtis did initially? Having a
> clear understanding of others experiences can significantly improve our
> ability to collectively act in this regard.
> 
> Thanks,
> 
> michael
> 
> 
> 
> 
> 
> From: NFBCS <nfbcs-bounces at nfbnet.org> On Behalf Of Peter Donahue via NFBCS
> 
> Sent: Wednesday, November 13, 2019 9:37 AM
> 
> To: 'NFB in Computer Science Mailing List' <nfbcs at nfbnet.org>
> 
> Cc: Peter Donahue <pdonahue2 at satx.rr.com>
> 
> Subject: [NFBCS] Disney Plus Update
> 
> 
> 
> [EXTERNAL EMAIL] WARNING: Be wise. Be cautious.
> 
> 
> 
> Good morning again everyone,
> 
> 
> 
> 
> 
> 
> 
> I just tried Disney Plus in all three browsers on our
> 
> desktop and got pretty much the same results as I did last night. The winner
> 
> is sstill Mozilla Firefox with Internet Explorer a close second. Both IE and
> 
> Firefox allow you to subscribe independently and sign in to your account
> 
> without the need for sighted assistance. One thing that surprised me is that
> 
> once I subscribed and signed in to my account I remained signed in. Usually
> 
> you're prompted to check a checkbox if you want to remain signed into your
> 
> account, but this is not the case with Disney Plus.
> 
> 
> 
> 
> 
> 
> 
> All works as it should when using Firefox. A problem is
> 
> encountered when you attempt to watch a movie using Internet Explorer. When
> 
> the "Play" button is pressed you're taken to the screen where you view the
> 
> selection in question. I just tried playing Lady And The Tramp first using
> 
> IE and then with Firefox. When "Play" was pressed in IE instead of the movie
> 
> starting a box appeared with the words "Post play" that Jaws was able to
> 
> read. Since this is not necessarily an accessibility issue I would think
> 
> that other Disney enthusiasts attempting to view selections in Internet
> 
> Explorer would have encountered this incompatibility and Disney Streaming
> 
> should be getting earfulls by now.
> 
> 
> 
> 
> 
> 
> 
> Firefox on the other hand is a champ where Disney Plus is
> 
> concerned. When I started Lady And The Tramp it began playing at once.
> 
> Here's hoping this additional information will better assist us when we
> 
> notify Disney Streaming of the accessibility issues blind people are
> 
> encountering when attempting to use Disney Plus in various Web Browsers and
> 
> apps. All the best.
> 
> 
> 
> 
> 
> 
> 
> Peter Donahue
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
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> 
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