[NFBCS] Orbit cleaning/maintenance

[Louis Maher]

Hello Tracy,

Earlier this year, APH was handling repair coordination for Orbit Research.  The contact information is:
American Printing house for the blind (APH) Pamela Rader Orbit 20 repairs	
1-800-223-1839 
prader at aph.org


Regards
Louis Maher
Phone: 713-444-7838
E-mail ljmaher03 at outlook.com

-----Original Message-----
From: NFBCS <nfbcs-bounces at nfbnet.org> On Behalf Of Tracy Carcione via NFBCS
Sent: Sunday, July 5, 2020 10:24 AM
To: 'NFB in Computer Science Mailing List' <nfbcs at nfbnet.org>
Cc: Tracy Carcione <carcione at access.net>; 'Discussion of accessible home electronics and appliances' <electronics-talk at nfbnet.org>
Subject: [NFBCS] Orbit cleaning/maintenance

My Orbit braille display has a dot that won't go down.  I cleaned it, but it's still stuck.  I'll try again, but it probably has to go in for maintenance.  More than a year ago, when it needed maintenance, there was a controversy between APH and Orbit Research as to who was responsible.  It turned out to be Orbit Research who fixed it.  Since then, I hear APH has created a new company to deal with the Orbit.  So does anyone know who the current contact company is for maintenance?

Thanks.

Tracy

 

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