[NFBCS] JAWS cursor not reading

[Steve Shelton]

Hi Renee,

I have some questions about your laptop. 

Have you or someone else been able to visually see what is on the screen when you are using the command?
If you believe there is something on the screen that JAWS is not reading, try to use convenient OCR to verify something is there.
Is this a company imaged laptop? Maybe there is a policy that is blocking you from doing the command line. 

Another possibility is many companies have implemented virtual desktops. I once worked for a client where  individual applications would launch in a virtual desktop. This configuration will probably not be accessible to JAWS.     

That's all I can think of for now.

Regards,

Steve
-----Original Message-----
From: NFBCS <nfbcs-bounces at nfbnet.org> On Behalf Of Renee Squier via NFBCS
Sent: Wednesday, August 27, 2025 4:05 AM
To: NFBCS at nfbnet.org
Cc: Renee Squier <squierr at comcast.net>
Subject: [NFBCS] JAWS cursor not reading

Hello friends and colleagues
   I was wondering if anyone has had this experience.
I have been using different client and interfaces that ran from a command line and required me to use the JAWS cursor to read the screen.
   When I updated to a new laptop and Windows 11, the JAWS cursor no longer reads or tracks the screen.
   I             thought maybe it was as simple as a setting but I haven't found it yet.
     Any ideas or suggestions would be appreciated Thank you
         Renee