[Nfbf-l] {Disarmed} FW: Important Message from the Director of NFB NEWSLINE

[Sherri Brun]

Dear nfbf-l at nfbnet.org,
 
Sherri Brun has forwarded this email to you with the following message:
Important message below regarding Newsline and 
the download to your NLS player.

Subscribe me!
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NFB-NEWSLINE
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December 30, 2010
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Dear Valued Subscriber,

Subject: A message from the Director of NFB-NEWSLINE regarding the NLS DTB Downloader
program.
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On December 20, 2010, NFB-NEWSLINE released the National Library Service (NLS) Digital
Talking Book (DTB) Downloader program, which allows subscribers to download their
favorite publications to the NLS DTB cartridge or a USB drive to be played on the
new NLS digital player.  After the release of this new access method for NFB-NEWSLINE
subscribers, we saw a lot of persons start using the downloader program, which caused
significant stress on our servers.  While the surge of persons wishing to use the
NLS DTB Downloader program is fantastic, it has produced an overload on our computer
resources that were allocated for this process, causing some users to experience
 a series of error messages followed by an abort of the NLS DTB Downloader program,
or causing the program to stop working during the middle of a publication download.
 We are currently making modifications to the servers that operate this process,
 as well as modifications to the NLS DTB Downloader program that you installed on
your computer.  When the improved NLS DTB Downloader software for your computer 
is ready, it will be necessary for you to uninstall your current version and install
the new version.  Further details as they become available will be posted on the
 NFB-NEWSLINE phone service and our Web site, www.nfbnewslineonline.org [http://r20.rs6.net/tn.jsp?llr=cby486cab&t=xurdwkeab.0.iw9de5cab.cby486cab.0&ts=S0574&p=http%3A%2F%2Fwww.nfbnewslineonline.org%2F].
 We will also send out status update e-mails to subscribers who have an e-mail address
on file with us.  If you wish to receive status update e-mails and do not have an
address on file with us, please call (866) 504-7300 to have it added to your subscriber
profile.

Thank you for your patience and understanding as we work through these system issues.

Sincerely,

Scott White

NFB-NEWSLINE Director
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