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Tue Oct 11 16:48:52 UTC 2011
Finding and Hiring a Driver If You're Blind or Visually Impaired with
Vision Rehabilitation Therapist Stephanie Stephens Van
Author Stephanie Stephens Van, M.A., VRT, LVT
Stephanie Stephens Van is the author of _NEW INDEPENDENCE! Craft
Adaptations for Adults with Vision Impairments (Revised)_
(http://www.visionaware.org/craft_adaptations_for_adults_with_vision_impairments) . She has also
written _A Day On the Road with Vision Rehabilitation Therapist Stephanie
Stephens Van_
(http://www.visionaware.org/Vision-Rehabilitation-Therapist-Techniques) , an informative article that explains the role of an itinerant (i.e.,
field-based) Vision Rehabilitation Therapist (VRT) in helping people cope
with vision impairment.
Stephanie has 30+ years of experience as a Vision Rehabilitation Therapist
and Low Vision Therapist. She has been Supervisor of Rehabilitation and
Social Services, consultant for a variety of public and private vision
rehabilitation agencies, and an Adjunct Instructor at Salus University College of
Education and Rehabilitation. Stephanie has a Master's degree in Blind
Rehabilitation from Western Michigan University.
The driver problem: A daily frustration
My husband and I are legally blind and are raising two boys. We have no
car. We have chosen to live in an urban area for the benefit of
transportation, but we have also faced the challenges of living in suburbs and small
towns.
We are continually reminded of our transportation challenges by family and
friends who will ask, "Why don't you move back home?" or "Why don't you
come visit more often?" The answer is simple. We need a driver.
_Assistive technology_
(http://www.visionaware.org/assistive-technology-products) has put me on a more-or-less equal playing field with my sighted
counterparts. Despite all of these impressive technological advances,
however, what continues to frustrate me the most in my daily life is the stress
and anxiety of being at the mercy of public transportation systems.
Getting a driver sounds simple, doesn't it? It sounded simple to me when I
was in my twenties. In my naiveté, I thought this would be easy. But over
the past thirty years, I have learned it is not that simple.
Transportation options have declined, due to lack of funding. Fewer persons
are available to volunteer as drivers. Medical facilities and shopping
areas have sprawled far outside the city limits. Ease of mobility and
transportation options have markedly decreased.
My early driver experiences: It was so much easier "back then"
When I first began working as an itinerant (or field-based) _Vision
Rehabilitation Therapist_
(http://www.visionaware.org/find_vision_rehab_professionals) (VRT) in the 1980s, the private, non-profit agency that hired me
provided a corps of volunteer drivers. Work problem solved! The need to get
around to shopping, medical, and social events was also less problematic back
then, when taxis were prevalent, reliable, and accommodating.
My work friends and church friends were available to drive on an "as
needed" basis. I made sure not to ask the same person too often so that none of
my drivers felt "used or abused." The notion of "not going back to the same
well" too many times is an important point that not only applies to
drivers, but to other sources of support as well.
Over the years, transportation funding was steadily reduced, along with bus
routes, schedules, and transportation flexibility. The health care system
spread out its specialties and testing areas. There was no more "one-stop
shopping," so to speak. In addition, my current employer required that I
hire my own drivers for my field-based work.
Learning to find a driver: lessons I have learned and want to share
What all of this meant was that I had to learn a variety of effective ways
to hire my own drivers for both my work and my personal lives, in order to
ensure a reliable and consistent means of transportation.
Here are some lessons about hiring a driver that I have learned along the
way:
1. Consider this relationship to be a business relationship rather
than a volunteer relationship. Create a job description that clearly defines
the required hours, job tasks, and expectations. It is my belief that such
a description makes it clear that you are skilled, competent, and in
control; in addition, it addresses the potential "pity attitude" toward blindness
head-on.
1. Advertise in all kinds of places. I have used community bulletin
boards, public libraries, volunteer organizations, the Department of Aging,
churches, advertising circulars, and the Internet; in fact, I found my most
reliable driver through Craigslist. Be willing to pay advertising fees if
you take your venture seriously.
Use only one contact method in the ad: either a phone number or an email
address. Never provide both. Keeping yourself safe is important.
It has been my experience that the more I reach out, the more helpful it
will be when I need additional drivers in the future. If I receive more than
one reply, I keep a file of available names so I don't have to use the
same driver all the time. I have learned that this keeps everyone happier over
the long run, especially when emergencies arise, such as taking my child's
trombone to school when he left it behind, or delivering a form to a
doctor's office.
1. Prepare a driver application form for each candidate. This can be
especially helpful if you interview several applicants and it can help with
record-keeping, including contact information if you need it later. An
application is also helpful if the driver wants to report your payment as
added income, or if you deduct job and travel expenses on your own income taxes.
The application should, at minimum, contain the following information:
name, address, telephone number, email, references, driving experience, safety
record, insurance coverage, and availability.
You can keep the application in your laptop or notetaker and complete it
electronically when you meet the applicant. After the interview is
completed, print out the application for the individual to sign and scan the
completed application into your computer.
1. Don't be afraid to ask about the applicant's driving record and
safety. Asking how many accidents the person has had during the past year,
the last five years, and the last 10 years gives you a good idea about
whether you want to entrust your safety to this person.
Believe me, I have made the mistake of driving with unsafe persons for the
sake of "needing to get there," and no destination is more important than
your safety!
1. Conduct in-person interviews with potential candidates. I
recommend that you ask a sighted friend or relative to attend the interview with
you. It's also best to meet the candidate in a neutral public location to
ensure your safety and protect your personal space. I have met with candidates
in a variety of public areas, such as restaurants, parks, and in an
interview room with my secretary.
Be sure to pick a location from which you and your sighted friend can
retreat quickly and easily, if the need arises. Believe me, there are some
undesirables out there.
Having someone with you who can see the subtleties you may not hear in an
applicant's voice is, I believe, a smart and prudent thing to do. A sighted
companion can tell you how the person is groomed, head to toe, for
example. Remember that a picture is worth "a thousand words."
1. Be prepared to offer a flat or hourly fee. Going into the
interview, if you know what you are able to pay, you and your potential driver will
not have false or unrealistic expectations regarding finances.
Be "up front" from the outset. State how much you can pay, the services
you require, and when you will need those services. If you are on a limited
income, you can offer to barter by baking a cake, _doing sewing repairs_
(http://www.visionaware.org/sewing_for_the_blind_or_those_with_low_vision_0) ,
or performing online research, for example.
1. It is okay to fire a driver. This is easier when you have a
well-defined business arrangement in place. I have had to do this on several
occasions. It is not pleasant, but it must be done. Remember that safety always
comes first.
There have been situations in which I felt the driver was not driving
safely, even though I could not see. Although I have never driven, I know how a
car feels when it is traveling, stopping, and accelerating.
When a car lurches forward repeatedly, accelerates to make a sudden left
turn more than once a day, or screeches to a halt at traffic lights or
intersections, I can clearly sense that something is not right. If this happens,
trust your intuition that this driver is not as safe as he or she has
stated.
1. Not every driving situation is always a business situation.
Despite my emphasis on establishing a business relationship, your friends will
most likely be happy to drive. My rule of thumb is to know which friend likes
to shop in particular stores or neighborhoods and plan accordingly.
For instance, one of my friends belongs to a big-box membership store.
Another likes to shop at the mall. When I know I will be needing items at
either of those locations, I will ask when their next trip to that store will
be. In return, I'll buy lunch or snacks or an item for them while I shop.
Just remember that you don't want to "wear out your welcome," driver-wise.
1. Be flexible with your personal (as opposed to work-related) needs.
It is best to get used to being patient and flexible. I have a simple rule
I tell all my drivers: "If I have the right to ask, you also have the
right to say no." I never want to take advantage of our working relationship.
Being a considerate passenger is extremely important.
1. Good planning is key. As with all things in blindness living,
organization and planning is essential. If you coordinate your trips within
similar geographic areas and locations, you can help make the most of your --
and your driver's -- time.
I spend much time using Google maps and web searches to locate where
businesses and doctors' offices are located in relation to each other. A GPS
device can also be helpful for planning ahead with virtual mapping. I have
also learned that sometimes it is not possible to get that widget at ABC
market today. It can wait until the end of the week. Life will go on without it.
Finally, know that every situation is unique
These are my personal experiences and life lessons. Each person is unique.
Each situation is unique. Each area of the country is unique. You will need
to find your own solutions to meet your specific needs.
Transportation remains a critical priority for almost all visually impaired
or blind persons. Despite the trend toward self-contained communities, I
know very few blind or visually impaired persons who can afford to move to
these communities, due to high unemployment rates among persons who are
blind.
In the meantime, good luck finding your way -- and happy travels!
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