[Nfbf-l] Fw: [fcb-l] Fw: Comcast Accessibility, Including New Help Line for Disabled Customers

Tue Oct 29 22:01:15 UTC 2013

----- Original Message ----- 
Sent: Tuesday, October 29, 2013 1:38 PM
Subject: [fcb-l] Fw: Comcast Accessibility,Including New Help Line for 
Disabled Customers


>I hope this is nation wide.
>
> ----- Original Message ----- 
> Sent: Tuesday, October 29, 2013 12:02 PM
> Subject: Comcast Accessibility, Including New Help Line for Disabled 
> Customers
>
>
>> Launches Dedicated Support for Customers with Disabilities and Opens New 
>> Accessibility Lab
>> Also Offers Special Xfinity On Demand Collection of Disability-Themed 
>> Programming
>> PHILADELPHIA--(BUSINESS WIRE)--October 28, 2013--
>> According to the U.S. Census, approximately one-third of American 
>> households have a member who has a disability. To better serve its 
>> customers, Comcast today announced it has created a dedicated 
>> accessibility customer support team and opened an accessibility product 
>> and development lab. These two key initiatives are examples of Comcast's 
>> commitment to meet the needs of customers with disabilities.
>> "Accessibility is the measure of how effectively people with disabilities 
>> can use and enjoy the programming, products and services we deliver and 
>> how successful we are at making these solutions available to the widest 
>> possible audience," said Tom Wlodkowski, Vice President of Accessibility 
>> for Comcast. "Comcast and my team are laser focused on developing new 
>> innovative solutions that enhance the user experience for these customers 
>> as well as utilizing these same technologies to ultimately enhance and 
>> improve how all of our customers interact with our services."
>> In addition to launching these initiatives, Comcast is making a 
>> collection of programming featuring disability related themes available 
>> to all Xfinity TV customers on Xfinity On Demand, Xfinity.com/TV and the 
>> Xfinity TV Player app through November 8th.
>> Dedicated Customer Support for People with Disabilities
>> Closed captioning, video description, accessible billing services and 
>> operating web and mobile interfaces with screen reader software are 
>> especially important for people with disabilities. Now, customers can 
>> contact a dedicated support team of 22 agents specially trained on all 
>> things related to Comcast accessibility, in the new Comcast Accessibility 
>> Center of Excellence for help with these and other general support 
>> issues.
>> Customers can access the center directly by calling 855-270-0379 seven 
>> days a week between the hours of 9 a.m. and 10 p.m. (ET). Customers can 
>> also contact an Accessibility Center of Excellence representative via 
>> chat 
>> (https://www.comcastsupport.com/ChatEntry/Default.aspx?Trouble.Accessibility%7Cform).
>> National Disability Awareness Xfinity On Demand Collection
>> Comcast has gathered a collection of programming including award-winning 
>> movies, biographical films, documentaries, TV shows and interviews across 
>> Xfinity On Demand, Xfinity.com/TV and on the Xfinity TV Player app that 
>> positively portray people living with disabilities.
>> Programming highlights include movies like Children of a Lesser God, High 
>> Ground, I Am Sam, Mr. Holland's Opus and Radio; TV shows including CSI 
>> (CBS), Friday Night Lights (Xfinity Streampix), Glee (FOX), Grey's 
>> Anatomy (ABC), The Michael J Fox Show (NBC), Parenthood (NBC), Project 
>> Runway (Lifetime), Push Girls (Sundance) and Switched at Birth (Xfinity 
>> Streampix); as well as specials including Bio: Heather Mills (Bio 
>> Channel), Lives Worth Living (PBS), Moto X (ESPN) and multiple interviews 
>> with Paralympic athletes (NBC Sports) and interviews conducted by Xfinity 
>> TV with blind adventurer Erik Weihenmeyer (http://www.touchthetop.com) 
>> and more.
>> Additional programming content can be found at 
>> http://xfinitytv.comcast.net/microsites/disabilities.
>> The Comcast Accessibility Product and Development Lab
>> The Comcast Accessibility Lab is both a working lab for the development 
>> of accessible products and features and a showcase of assistive 
>> technologies used by people with disabilities to interact with mainstream 
>> mobile, online and desktop user interfaces. Comcast is also using the lab 
>> for focus groups and usability testing with key communities of people 
>> with disabilities to learn more about how customers can use its services 
>> as well as to help educate its employees about accessibility. Co-located 
>> with Comcast Labs in Philadelphia, the space brings together cutting-edge 
>> solutions such as cable TV's first talking program guide 
>> (http://corporate.comcast.com/comcast-voices/a-pictures-worth-a-thousand-words) 
>> that the Company plans to launch in 2014.
>> For more information and an overview of Comcast's accessible products and 
>> services please visit 
>> http://customer.comcast.com/help-and-support/account/accessibility-services.
>> About Comcast Cable:
>> Comcast Cable is the nation's largest video, high-speed Internet and 
>> phone provider to residential customers under the XFINITY brand and also 
>> provides these services to businesses. Comcast has invested in technology 
>> to build an advanced network that delivers among the fastest broadband 
>> speeds, and brings customers personalized video, communications and home 
>> management offerings. Comcast Corporation (Nasdaq: CMCSA, CMCSK) is a 
>> global media and technology company. Visit 
>> http://www.comcastcorporation.com for more information.
>>
>>     CONTACT: Comcast Corporation
>> Jenni Moyer, 215-286-3311
>> jenni_moyer at comcast.com
>>
>>     SOURCE: Comcast Corporation
>> Copyright Business Wire 2013
>
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