[Nfbf-l] Fw: [fcb-l] Fw: Comcast Accessibility, Including New Help Line for Disabled Customers
Patricia A. Lipovsky
plipovsky at cfl.rr.com
Tue Oct 29 22:01:15 UTC 2013
----- Original Message -----
Sent: Tuesday, October 29, 2013 1:38 PM
Subject: [fcb-l] Fw: Comcast Accessibility,Including New Help Line for
Disabled Customers
>I hope this is nation wide.
>
> ----- Original Message -----
> Sent: Tuesday, October 29, 2013 12:02 PM
> Subject: Comcast Accessibility, Including New Help Line for Disabled
> Customers
>
>
>> Launches Dedicated Support for Customers with Disabilities and Opens New
>> Accessibility Lab
>> Also Offers Special Xfinity On Demand Collection of Disability-Themed
>> Programming
>> PHILADELPHIA--(BUSINESS WIRE)--October 28, 2013--
>> According to the U.S. Census, approximately one-third of American
>> households have a member who has a disability. To better serve its
>> customers, Comcast today announced it has created a dedicated
>> accessibility customer support team and opened an accessibility product
>> and development lab. These two key initiatives are examples of Comcast's
>> commitment to meet the needs of customers with disabilities.
>> "Accessibility is the measure of how effectively people with disabilities
>> can use and enjoy the programming, products and services we deliver and
>> how successful we are at making these solutions available to the widest
>> possible audience," said Tom Wlodkowski, Vice President of Accessibility
>> for Comcast. "Comcast and my team are laser focused on developing new
>> innovative solutions that enhance the user experience for these customers
>> as well as utilizing these same technologies to ultimately enhance and
>> improve how all of our customers interact with our services."
>> In addition to launching these initiatives, Comcast is making a
>> collection of programming featuring disability related themes available
>> to all Xfinity TV customers on Xfinity On Demand, Xfinity.com/TV and the
>> Xfinity TV Player app through November 8th.
>> Dedicated Customer Support for People with Disabilities
>> Closed captioning, video description, accessible billing services and
>> operating web and mobile interfaces with screen reader software are
>> especially important for people with disabilities. Now, customers can
>> contact a dedicated support team of 22 agents specially trained on all
>> things related to Comcast accessibility, in the new Comcast Accessibility
>> Center of Excellence for help with these and other general support
>> issues.
>> Customers can access the center directly by calling 855-270-0379 seven
>> days a week between the hours of 9 a.m. and 10 p.m. (ET). Customers can
>> also contact an Accessibility Center of Excellence representative via
>> chat
>> (https://www.comcastsupport.com/ChatEntry/Default.aspx?Trouble.Accessibility%7Cform).
>> National Disability Awareness Xfinity On Demand Collection
>> Comcast has gathered a collection of programming including award-winning
>> movies, biographical films, documentaries, TV shows and interviews across
>> Xfinity On Demand, Xfinity.com/TV and on the Xfinity TV Player app that
>> positively portray people living with disabilities.
>> Programming highlights include movies like Children of a Lesser God, High
>> Ground, I Am Sam, Mr. Holland's Opus and Radio; TV shows including CSI
>> (CBS), Friday Night Lights (Xfinity Streampix), Glee (FOX), Grey's
>> Anatomy (ABC), The Michael J Fox Show (NBC), Parenthood (NBC), Project
>> Runway (Lifetime), Push Girls (Sundance) and Switched at Birth (Xfinity
>> Streampix); as well as specials including Bio: Heather Mills (Bio
>> Channel), Lives Worth Living (PBS), Moto X (ESPN) and multiple interviews
>> with Paralympic athletes (NBC Sports) and interviews conducted by Xfinity
>> TV with blind adventurer Erik Weihenmeyer (http://www.touchthetop.com)
>> and more.
>> Additional programming content can be found at
>> http://xfinitytv.comcast.net/microsites/disabilities.
>> The Comcast Accessibility Product and Development Lab
>> The Comcast Accessibility Lab is both a working lab for the development
>> of accessible products and features and a showcase of assistive
>> technologies used by people with disabilities to interact with mainstream
>> mobile, online and desktop user interfaces. Comcast is also using the lab
>> for focus groups and usability testing with key communities of people
>> with disabilities to learn more about how customers can use its services
>> as well as to help educate its employees about accessibility. Co-located
>> with Comcast Labs in Philadelphia, the space brings together cutting-edge
>> solutions such as cable TV's first talking program guide
>> (http://corporate.comcast.com/comcast-voices/a-pictures-worth-a-thousand-words)
>> that the Company plans to launch in 2014.
>> For more information and an overview of Comcast's accessible products and
>> services please visit
>> http://customer.comcast.com/help-and-support/account/accessibility-services.
>> About Comcast Cable:
>> Comcast Cable is the nation's largest video, high-speed Internet and
>> phone provider to residential customers under the XFINITY brand and also
>> provides these services to businesses. Comcast has invested in technology
>> to build an advanced network that delivers among the fastest broadband
>> speeds, and brings customers personalized video, communications and home
>> management offerings. Comcast Corporation (Nasdaq: CMCSA, CMCSK) is a
>> global media and technology company. Visit
>> http://www.comcastcorporation.com for more information.
>>
>> CONTACT: Comcast Corporation
>> Jenni Moyer, 215-286-3311
>> jenni_moyer at comcast.com
>>
>> SOURCE: Comcast Corporation
>> Copyright Business Wire 2013
>
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