[NFBF-L] FW: An update regarding Coronavirus (COVID-19)

Tue Mar 10 00:20:18 UTC 2020

From: Southwest Airlines <SouthwestAirlines at iluv.southwest.com> 
Sent: Monday, March 9, 2020 8:20 AM
To: plipovsky at cfl.rr.com
Subject: An update regarding Coronavirus (COVID-19)

>From our SVP and Chief Marketing Officer, Ryan Green. 

<https://t.iluv.southwest.com/r/?id=h192f48e,434525b8,434b4bf1&RR_NUMBER=0&R
SD=0000&RMID=AC_Notification_COVID1_20200309&RRID=fb8372f24b740ade466438aaa2
04a294d8c251a90648eb7801521cd0e8f04471&src=NOTICOVID20200309&p1=%40FYNShPfW5
ymJkU4CwF%2B3k1RXjoEiV4aEOfefXEkE5Pc%3D> View in web browser |
<https://t.iluv.southwest.com/r/?id=h192f48e,434525b8,434b4bf2&RR_NUMBER=0&R
SD=0000&RMID=AC_Notification_COVID1_20200309&RRID=fb8372f24b740ade466438aaa2
04a294d8c251a90648eb7801521cd0e8f04471&src=NOTICOVID20200309> View our
mobile site 

<https://t.iluv.southwest.com/r/?id=h192f48e,434525b8,434b4bf3&RR_NUMBER=0&R
SD=0000&RMID=AC_Notification_COVID1_20200309&RRID=fb8372f24b740ade466438aaa2
04a294d8c251a90648eb7801521cd0e8f04471&src=NOTICOVID20200309> 

<https://t.iluv.southwest.com/r/?id=h192f48e,434525b8,434b4bf4&RR_NUMBER=0&R
SD=0000&RMID=AC_Notification_COVID1_20200309&RRID=fb8372f24b740ade466438aaa2
04a294d8c251a90648eb7801521cd0e8f04471&src=NOTICOVID20200309> AIR  |
<https://t.iluv.southwest.com/r/?id=h192f48e,434525b8,434b4bf5&RR_NUMBER=0&R
SD=0000&RMID=AC_Notification_COVID1_20200309&RRID=fb8372f24b740ade466438aaa2
04a294d8c251a90648eb7801521cd0e8f04471&src=NOTICOVID20200309> HOTEL  |
<https://t.iluv.southwest.com/r/?id=h192f48e,434525b8,434b4bf6&RR_NUMBER=0&R
SD=0000&RMID=AC_Notification_COVID1_20200309&RRID=fb8372f24b740ade466438aaa2
04a294d8c251a90648eb7801521cd0e8f04471&src=NOTICOVID20200309> CAR  |
<https://t.iluv.southwest.com/r/?id=h192f48e,434525b8,434b4bf7&RR_NUMBER=0&R
SD=0000&RMID=AC_Notification_COVID1_20200309&RRID=fb8372f24b740ade466438aaa2
04a294d8c251a90648eb7801521cd0e8f04471&src=NOTICOVID20200309> VACATIONS  |
<https://t.iluv.southwest.com/r/?id=h192f48e,434525b8,434b4bf8&RR_NUMBER=0&R
SD=0000&RMID=AC_Notification_COVID1_20200309&RRID=fb8372f24b740ade466438aaa2
04a294d8c251a90648eb7801521cd0e8f04471&src=NOTICOVID20200309> RAPID REWARDS®

A message from our SVP and Chief Marketing Officer, Ryan Green 

To our valued Customers, 

There is no higher priority to our entire Southwest Family than the Safety
of our Customers and Employees. We are in close communication with medical
professionals, the Centers for Disease Control (CDC), the World Health
Organization (WHO), government agencies, and internal teams to stay on top
of this evolving situation. According to the most recent information from
the CDC, for most people, the immediate risk of being exposed to the virus
that causes COVID-19 is thought to be low. 

We want you to feel confident when traveling with Southwest Airlines. As a
result, we have enhanced some of our cleaning procedures in the interest of
our Customers' and Employees' health and safety. 

Aircraft Cleaning: We spend between 6-7 hours cleaning each aircraft every
night, and, as of March 4, 2020, we have enhanced our overnight cleaning
procedures. Typically, we use an EPA approved, hospital-grade disinfectant
in the lavatories and an interior cleaner in the cabin. Now, we are
expanding the use of the hospital-grade disinfectant throughout the
aircraft, and it will be used in the cabin, on elements in the flight deck,
and in the lavatory. This goes beyond the standard CDC guidelines. 

Also, we equip each of our aircraft with a HEPA (High Efficiency Particulate
Air) filter, which filters out recirculated air onboard each plane to remove
airborne particles. HEPA filters are also used in hospitals to provide
patients with clean air. 

To learn more about our enhanced aircraft cleaning procedures,
<https://t.iluv.southwest.com/r/?id=h192f48e,434525b8,434b4bf9&RR_NUMBER=0&R
SD=0000&RMID=AC_Notification_COVID1_20200309&RRID=fb8372f24b740ade466438aaa2
04a294d8c251a90648eb7801521cd0e8f04471&src=NOTICOVID20200309> visit our blog
for a detailed overview, along with a video and photos of the process. 

In addition, I want to take a moment to remind Customers of our flexible
policies. These policies have always been in place at Southwest Airlines and
provide our Customers peace of mind every day. We never charge Customers a
fee to change or cancel (though fare differences might apply) their flights.
If your plans change or if you decide to postpone your travel, the funds
used to pay for your flight can be applied to future travel as long as you
cancel your reservation at least 10 minutes prior to the scheduled
departure. The funds are valid for future travel up to one year from the
original purchase date and must be used by the individual named on the
ticket. Hopefully, these policies provide comfort to all of our Customers
that they can book travel on Southwest as normal, and, if the circumstances
change in the future, they can alter their plans without the penalty of a
fee. 

Rest assured, we are monitoring this developing situation closely, staying
in regular contact with federal agencies, health organizations, and other
experts. We've developed a host of resources to keep you informed and
updated along the way, including our Travel Advisory on
<https://t.iluv.southwest.com/r/?id=h192f48e,434525b8,434b4bfa&RR_NUMBER=0&R
SD=0000&RMID=AC_Notification_COVID1_20200309&RRID=fb8372f24b740ade466438aaa2
04a294d8c251a90648eb7801521cd0e8f04471&src=NOTICOVID20200309> southwest.com
and our Company blog, and we'll continue to post updates as this situation
evolves. 

Thank you for your patience and trust in Southwest Airlines. We are prepared
to navigate through these challenging circumstances with your safety and
confidence in Southwest Airlines at the forefront of everything we do. 

We look forward to seeing you onboard soon, 

Ryan Green 
SVP & Chief Marketing Officer 

<https://t.iluv.southwest.com/r/?id=h192f48e,434525b8,434b4bfb&RR_NUMBER=0&R
SD=0000&RMID=AC_Notification_COVID1_20200309&RRID=fb8372f24b740ade466438aaa2
04a294d8c251a90648eb7801521cd0e8f04471&src=NOTICOVID20200309> Southwest.com®

<https://t.iluv.southwest.com/r/?id=h192f48e,434525b8,434b4bfc&RR_NUMBER=0&R
SD=0000&RMID=AC_Notification_COVID1_20200309&RRID=fb8372f24b740ade466438aaa2
04a294d8c251a90648eb7801521cd0e8f04471&src=NOTICOVID20200309> Privacy 

<https://t.iluv.southwest.com/r/?id=h192f48e,434525b8,434b4bfd&RR_NUMBER=0&R
SD=0000&RMID=AC_Notification_COVID1_20200309&RRID=fb8372f24b740ade466438aaa2
04a294d8c251a90648eb7801521cd0e8f04471&src=NOTICOVID20200309> Southwest
Experience 

Cualquier información publicitaria, promocional o de mercadotecnia contenida
en este correo electrónico solo será efectiva y únicamente será aplicable en
los Estados Unidos de América. 

This is a post-only mailing from Southwest Airlines. Please do not attempt
to reply to this message. 

Southwest Airlines 
2702 Love Field Drive 
Dallas, TX 75235 

This e-mail was sent to: plipovsky at cfl.rr.com 

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