[nfbmi-talk] request for information consumer satisfaction survey

[joe harcz Comcast]

October 19, 2011 Inquiry Related to Consumer Satisfaction Survey

 

 

 

Paul Joseph Harcz, Jr.

1365 E. Mt. Morris Rd.

Mt. Morris, MI  48458

810-516-5262

 

Patrick D. Cannon

Director, Michigan Commission for the Blind

(via e-mail)

 

 

Dear Mr. Cannon,

 

 

I’m writing today to request an accessible copy of the completed consumer satisfaction survey denoted in the following section from the MCB 2011 “Strategic Action Plan”:

 

“

Objective 2

 

1.2           Work collaboratively with a third party to develop assessment and tracking tools to measure client satisfaction with MCB services and determine the extent to which clients whose cases are closed successfully remain employed and independent at 18 months or 24 months following case closure. These tools are to include an optional online survey for clients and telephone survey conducted by a third party. The survey instrument has been completed. It is now just a need to conduct the survey. 

 

Status: The survey has been completed and the results need to be compiled and analyzed. This will be done by May 2011. “

 

As you know I’m legally blind and I request this report as either a plain text enclosure and/or a Word document sent to my e-mail adress listed above. 

 

Thank you in advance for your prompt compliance with the Americans with Disabilities Act and Section 504 in these regards.

 

Sincerely,

 

Paul Joseph Harcz, Jr.

 

Cc: MCB Commissioners

Cc: OCR

Cc: NFB MI

 

Responsibility:  Leamon Jones, Elsie Duell, and Bob Robertson