[nfbmi-talk] FW: The FCC's Disability Rights Office Releases Annual Report of TRS-Related Consumer Complaints for the 2014-2015 period

[Fred Wurtzel]

From: AccessInfo [mailto:AccessInfo at fcc.gov] 
Sent: Friday, February 12, 2016 6:28 PM
To: f.wurtzel at comcast.net
Subject: The FCC's Disability Rights Office Releases Annual Report of
TRS-Related Consumer Complaints for the 2014-2015 period 

 

The FCC's Disability Rights Office has released an annual report of consumer
informal complaints regarding the provision of telecommunications relay
services (TRS).  TRS is a telephone service that allows people who are deaf,
hard of hearing, deaf-blind, or have a speech disability to place and
receive telephone calls.  There are several forms of TRS, depending on the
particular needs of the user and the equipment available.  The report
analyzes the data from the period of July 1, 2014 through June 30, 2015 for
six different forms of TRS.  It categorizes the complaints by type of issue
raised. 

Links to the report: 

Word:  https://apps.fcc.gov/edocs_public/attachmatch/DOC-337706A1.docx

PDF:  https://apps.fcc.gov/edocs_public/attachmatch/DOC-337706A1.pdf

Text:  https://apps.fcc.gov/edocs_public/attachmatch/DOC-337706A1.txt

 

The report is also available via the TRS page,
https://www.fcc.gov/general/telecommunications-relay-services-trs 

For additional information about this report, contact Susan Kimmel, DRO
Deputy Chief, at 202- 418- 1679 (Susan.Kimmel at fcc.gov
<mailto:Susan.Kimmel at fcc.gov> ), or call the ASL Consumer Support Line, at
1-844-432-2275 via videophone.