[nfbwatlk] KNFB Reader question

Sun Sep 28 23:18:30 UTC 2014

Hi,
I don't consider asking others for computer/phone help "taking advantage of others." I am giving them the opportunity to be helpful to someone, which is a good thing. I am also letting them educate me on something they have some expertise on, which is a compliment to their superior knowledge, compared to mine. 

I read the NBP iPhone book (feeling overwhelmed afterwards) but did not learn to use my iPhone very well until I asked specific questions about specific issues when I had them. It takes less time and effort to ask someone than to read through the books to find one little answer. I do not consider my asking someone rather than looking it up as laziness on my part but expediency and an easier way for me to learn. 

The people I asked did not appear to act as if I was "taking advantage of them" but seemed pleased to help me. 

I have, in turn, been pleased to help someone with phone issues when they had them. I have not felt as if I were being "taken advantage of" by their questions. Some of us learn better from a book; some of us learn better by one-answer-at-a-time learning; some by actual hands-on. 

If someone who has the specific knowledge someone else is asking them for and they refuse to help, feeling as if they were taken advantage of, then I think they are being rude and unhelpful. 

I have gotten a few comments like "you don't know that?" or "why haven't you read the manual?" or "I don't have time to show you" and I do not intend to ask such individuals for help again. I will, however, ask those who have patiently helped me and I will appreciate their answers. 
Thanks
Lauren, who learned a lot from her quiet, patient husband, about computer issues who would be proud of me for continuing to learn, one item at a time
Philippians 4:8 (KJV)
8 Finally, brethren, whatsoever things are true, whatsoever things are honest, whatsoever things are just, whatsoever things are pure, whatsoever things
are lovely, whatsoever things are of good report; if there be any virtue, and if there be any praise, think on these things.
Advice from my cats:"meow when you feel like it."
www.catlines.com

-----Original Message-----
From: nfbwatlk [mailto:nfbwatlk-bounces at nfbnet.org] On Behalf Of Dean Martineau via nfbwatlk
Sent: Sunday, September 28, 2014 1:28 PM
To: 'Elizabeth Rene'; 'NFB of Washington Talk Mailing List'
Subject: Re: [nfbwatlk] KNFB Reader question

Greetings. I am not in the NFB, and I somewhat agree with Elizabeth's sentiments regarding the KNFB answers here, though I am also in favor of people doing what they can to learn the computer when they can rather than taking advantage of others.  I've actually seen people on another mailing list openly say that they saw no point to doing research, or reading documentation, when they can just ask people on said mailing list.  I don't think that was the attitude here, and technology can be pretty bewildering.  Helping hands can be very welcome, and not every leader in the organized blind movement has highly-developped social skills.

Since there seems to me to be some apples versus oranges discussion going on, I'll chime in with my KNFB Reader experience so Elizabeth can use it to base a decision for purchase.

I use a 5S. I never tried any other scanning apps on the 5s, but I did on the 4S, and never got anything even remotely resembling s useful result.

With the Reader, I first tried reading a page from a book.  The app read the page, not as well as my flatbed with K1000 would have done, but quite well enough for casual reading.

Then I tried those little hotel bottles that can either be shampoo, conditioner, or lotion.  It took a few tries, but I was abld to identify several bottles. I found this amazing.

I also read some package information on a couple boxes.  This can vary, but I could read the recipe on a box of brownies and could identify a box of cereal.

With the 4S, results weren't as good.  I couldn't identify the shampoo bottles, and reading of the book page was significantly less accurate.  However, whatever I got from the 4S was vastly superior to anything I had gotten with any other app.  

Apparently, there are some problems with the 6 or 6 plus, I'm not sure which.  That sort of thing is a reason to kieep up with input on AppleVis.

I hope this experience proves helpful.

Dean

http://bahaiteachings.org/

-----Original Message-----
From: nfbwatlk [mailto:nfbwatlk-bounces at nfbnet.org] On Behalf Of Elizabeth Rene via nfbwatlk
Sent: Sunday, September 28, 2014 1:06 PM
To: nfbwatlk at nfbnet.org
Subject: [nfbwatlk] KNFB Reader question

Dear list,
How can I begin this letter? When I saw the references to the new KNFB Reader in this morning's digest, I eagerly scrolled to those messages anticipating text that would tell me more about and whet my appetite to buy this new and exciting   NFB app. What I found instead was a public reprimand delivered to a named subscriber for asking her simple, direct, and politely phrased question without (perhaps) first having read the user manual, for not having researched AppleVis, or for not having viewed the responder's own webcast. The subscriber was pointedly confronted about this. "Be honest now. Have you?"
How dismaying!
It's as though the subscriber is now expected to write back and either justify her question or confess her fault. 
Before reading this morning's posts, I had just finished completing a survey requested by Apple, praising the company for the graciousness, professionalism, and responsiveness of its customer service personnel in resolving   a problem I encountered last week. I am stunned by the contrast in approach that this subscriber faced, not from an overtaxed phone support tech, but from a recognized NFB leader with authority,  prestige, and proprietary knowledge adding weight to an  undeserved reproof. That questioner should not have been belittled.
I could have gone straight to the App Store this morning with my credit card. Now, I'm going to wait for a better customer experience.

Elizabeth M René 
Attorney at Law 
WSBA #10710
KCBA #21824 
rene0373 at gmail.com
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