[NFBWATlk] Note From Chris Jones About Walmart Shopping Experience
kkipp123 at gmail.com
Tue Mar 23 23:12:11 UTC 2021
I haven't had very good experiences shopping at Wal-Mart and it had nothing to do with Covid. They just don't appear to have good customer service. The last time I went to Wal-Mart by myself, a customer helped me find what I was looking for.
From: NFBWATlk [mailto:nfbwatlk-bounces at nfbnet.org] On Behalf Of Judy Jones via NFBWATlk
Sent: Tuesday, March 23, 2021 4:06 PM
To: 'NFB of Washington Talk Mailing List' <nfbwatlk at nfbnet.org>
Cc: Judy Jones <sonshines59 at gmail.com>
Subject: Re: [NFBWATlk] Note From Chris Jones About Walmart Shopping Experience
Adding to what you have said, I know we have shopped Wal-Mart in other towns where we have lived over our lifetime, and never have had any negative reception.
On the list for my alma mater, some blind folks in Colorado Springs say they have been turned away from shopping in some stores when the Covid hit last year, but nothing else was mentioned.
I wonder how much this has to do with Wal-Mart’s reaction to Covid and their developed policy for customer assistance
It would be good to hear from anyone else who shops in person at a Wal-Mart store, to compare experiences.
The last time I remember either one of us being turned away from shopping at any store was at a Winn Dixie in Tallahassee, Florida in 1980, right after we’d purchased our house in that neighborhood, when I went in after work to get some groceries.
I was asked to come back when the store wasn’t so crowded.
I said I wasn’t going to do that, that I worked during the day, and was picking up groceries. With that explanation, I was given assistance right away, and we never had any other trouble with that store, or any other that I can remember.
From: NFBWATlk <nfbwatlk-bounces at nfbnet.org> On Behalf Of Chris Jones via NFBWATlk
Sent: Tuesday, March 23, 2021 3:55 PM
To: nfbwatlk at nfbnet.org
Cc: Chris Jones <clj53787 at gmail.com>
Subject: [NFBWATlk] Note From Chris Jones About Walmart Shopping Experience
This is Chris Jones from Sedro-Woolley.
Earlier this afternoon I went to Walmart to pick up a very few items and to get some Subway sandwiches.
I met a greeter who found me a young lady who gave me some very strange information.
She indicated that Walmart no longer provides customer assistance in shopping and that everything needs to be handled on-line.
I was told that this has been their policy for somewhat over a year.
I was shocked, but went ahead and asked this lady to show me the Subway area, which she did.
I completed that portion of shopping and, when I got home, called a manager of Walmart at the Mount Vernon store.
He explained that, due to Covid restrictions, an associate could not be involved with such a shopping trip for any more than 15 minutes.
I asked if I had a short list, if someone could obtain products for me.
He said that if I needed a very few items he could probably grant me an exception to policy.
I do not regularly shop Walmart and I have never found such a reception at Costco, Fred Meyer, Safeway or any other store which I frequent.
Is there anyone who can explain this type of treatment to me? Is this a Walmart thing, or does this occur at many other stores where folks shop?
Feel free to respond here, or if you'd like to e-mail me privately, my e-mail is clj53787 at gmail.com <mailto:clj53787 at gmail.com> .
Thank you, one and all.
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