[NJAGDU] another probable dog refusal from a rideshare company

Wed Jan 8 21:02:10 UTC 2020

Hello Rick, although a person with a guide dog is not legally obligated 
to disclose the fact that he/she has a guide dog, I also find that this 
method helps for 2 reasons. First, it helps clean up the system of 
drivers who will deny folks. Second, it helps me not waste my time in 
case I am waiting for a ride and I have an appointment. At least if they 
deny me based on my text, it's on paper if you will, I get denied early 
so I can re-request and go on about my life, and it's less stressful.

In terms of the settlement, the following link to a PDF gives more 
information.
https://www.nfb.org/images/nfb/documents/pdf/uber-and-lyft/uber-settlement.pdf

I hope this helps.

--
Raul A. Gallegos
Vice President: National Association of Guide Dog Users

On 1/8/2020 2:43 PM, Rick Fox via NJAGDU wrote:
> Hi Tracy,
> 
> I had a helpful conversation with Melissa Allman, Access specialist at 
> the Seeing eye. After reviewing the NFB settlement agreement with Lyft 
> and Uber, she told me that they are supposed to let go of drivers who 
> knowingly deny a ride to a service dog user. She suggested that I text 
> each driver, telling them that I have a service dog. If they deny after 
> reading the text, they have knowingly violated the agreement. This may 
> help. I’ve started doing this.
> 
> Rick fox
> 
> *From:* NJAGDU <njagdu-bounces at nfbnet.org> *On Behalf Of *Tracy Carcione 
> via NJAGDU
> *Sent:* Wednesday, January 8, 2020 2:55 PM
> *To:* 'New Jersey Association of Guide Dog Users' <njagdu at nfbnet.org>
> *Cc:* Tracy Carcione <carcione at access.net>
> *Subject:* Re: [NJAGDU] another probable dog refusal from a rideshare 
> company
> 
> Hi Rick.
> 
> This is exactly the same response I got when I reported a recent 
> incident to Uber.  They refunded my cancellation fee, but that was it.
> 
> My guess is, if the driver sees my address again, he won’t come.  So, 
> unless he happens to pick up another guide dog user, or get me from some 
> other address, no one will ever know if his “re-education” was 
> effective. He was really adamant about “no dog!”, so I have my doubts.
> 
> Tracy
> 
> *From:*NJAGDU [mailto:njagdu-bounces at nfbnet.org] *On Behalf Of *Richard 
> Fox via NJAGDU
> *Sent:* Sunday, January 05, 2020 10:20 PM
> *To:* 'New Jersey Association of Guide Dog Users'
> *Cc:* Richard Fox; 'Yingling, Valerie'
> *Subject:* [NJAGDU] another probable dog refusal from a rideshare company
> 
> Hello listers,
> 
> Below, please find Uber’s decision on my latest problem being refused by 
> a driver because of my guide dog. The driver has apparently been 
> re-educated as to his obligations. I think Uber’s and Lyft’s original 
> education process must be toughened.
> 
> Unlike Lyft, Uber has not yet given me the courtesy of a refund. I hope 
> that changes after my request you’ll see below.
> 
> Rick fox
> 
> *From:* Richard Fox <richardfox1 at comcast.net>
> *Sent:* Sunday, January 5, 2020 9:09 PM
> *To:* 'Uber Support' 
> <contact_0673c22d-516f-4b0d-a061-38003fbc2252 at email-support.uber.com>
> *Cc:* 'Yingling, Valerie' <Vyingling at nfb.org>
> *Subject:* RE: I want to report a service animal issue
> 
> Dear Nicolette,
> 
> Thank you for undertaking this investigation, and for re-educated the 
> driver. I’m writing to ask you to refund the cost of my trip from XXX to 
> YYY. Since I was late for my engagement, and suffered the indignity and 
> humiliation of discrimination, I think it is the least Uber can do. 
> Thank you very much.
> 
> Sincerely,
> 
> Richard fox
> 
> *From:* Uber Support 
> <contact_0673c22d-516f-4b0d-a061-38003fbc2252 at email-support.uber.com 
> <mailto:contact_0673c22d-516f-4b0d-a061-38003fbc2252 at email-support.uber.com>> 
> 
> *Sent:* Sunday, January 5, 2020 6:34 PM
> *To:* richardfox1 at comcast.net <mailto:richardfox1 at comcast.net>
> *Subject:* I want to report a service animal issue
> 
> /// Please enter your reply above this line. Replies below this line 
> will not be received. \\\\\\
> 
> Image removed by sender. Uber Logo
> 
> 	
> 
> | Support
> 
> 	
> 
> 	
> 
> NO RESPONSE NEEDED
> 
> I want to report a service animal issue
> 
> Saturday, January 4, 2020 at 1:10:00 PM · UberX
> 
> Thank you for your patience.
> 
> At the conclusion of our investigation, the partner you reported on 
> 1/4/20 has been provided with additional information regarding legal 
> obligations, and their Uber account has been reactivated. They have 
> confirmed that they understand their legal obligations. Should we 
> receive a second report of this nature, their account may be subject to 
> permanent deactivation.
> 
> To read more about our Service Animal Policy, please click here 
> <https://email.uber.com/wf/click?upn=pLav91v33Z-2FbJH-2FbUbbM7waGmH9qeAHRPltP4BP0U-2BJhRHBmUfMHb36P7z9ZnxXV6MdsyIbmmeULMu2GFvlh1Q-3D-3D_p9c2Pq5BRWXelYclnUuZY4kaO1dD9XxRj2HsufGmxATv76V5k6RK-2BDe6jeIM7FGrZE00cKZ-2F52EjOJ6k1MLEx2YvboNZm-2FO3F3U7I0Es60Shw3khp6gmfjBoRnwIqluSxWuDItyh6cCgP584a1C4J9DvQCsKfOIdP0RINnKS7NDR9-2BtUx9O-2BRuL8K-2BtQxHfYCt8z7VuDZxcMz56S0-2FoOGEm9X8SHa3X37DNfot8ICucyJjYaf6J2l6SG6EclepSxFM355jgAWSnw7UZKRQchnIeUJRDSi02DM8u30tr4bV-2Bv9zcwCpaaYUWbBiyXBjiQkJ1rRzkC0yqfoe0dMAsFT03oIhVPJs65VJcSA22toqey5hENk0Do-2Frjjn1kHbnHDV7olI1wo4Cth8iUpPORD7BDrFCT1PIowUPQFO9HS-2BlOe-2BiV6jN7sSMvVbH-2FmXoWPNlKx-2FyRl0Pjktl7cW05xO0UretAl8JeoYtod9uf3CXmiACP0WhvM0fRUg2iO0ga5gDYVECXJyEfQgIWWQpEXrSZMBPsvAQ4YpVugDLPQr-2BxOrm4tdEZadOdP8NwlvP44jri3or3EnPJ7S6BBScTL6uZ7i7vimfoeI3erXK94uxyxhaOXAq7z-2BYUT8IRpyJUp>.
> 
> Please let us know if you need more help with this.
> 
> 
>           Sent by Nicolette on Sunday, January 5, 2020 at 11:33:17 PM
> 
> ------------------------------------------------------------------------
> 
> 
>             Continue this conversation by replying to this email or
>             going to help in your Uber app.
> 
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