From sharlyn at tbase.com Wed Oct 7 12:27:57 2015 From: sharlyn at tbase.com (Sharlyn) Date: Wed, 7 Oct 2015 12:27:57 +0000 Subject: [Oadb] Accessible Communications: Calibrating the User Experience Message-ID: <7abbf9f9cb6e4de4a1e2160884c94b44@MBX07A-IAD3.mex06.mlsrvr.com> The best way to improve the state of accessibility for consumers who are blind, deaf-blind or partially sighted at North American companies is to gain insight and then get the word out to the people who can either make improvements themselves (the companies) or be catalysts for change (the consumers). My name is Sharlyn Ayotte, and I am the Founder of and Consumer Engagement Officer for T-Base Communications, a full-service accessible communications company that specializes in producing accessible statements and bills on behalf of North America's largest corporations and education providers. The large volume of accessibility-related questions we receive from our customers tells us businesses are interested in learning about and improving the user experience. Because there are few, if any, up-to-date stats from consumers who are blind, deaf-blind or partially sighted and because your feedback is the most valuable, we've put together a few questionnaires, each taking less than 5 minutes to complete, asking about experiences obtaining accessible statements and bills from call centers, in-branch/in-store and online. In the end, we'll have a data-packed final report to share with our customers and with end-user consumers across North America, in an effort to help calibrate the user experience. If you or someone you know is blind, deaf-blind or partially sighted, we need your help. We need to reach as many people as possible; with sufficient participation we'll have statistically sound results. We anticipate these results will not only increase awareness of accessibility in North America, but also influence future policies. Begin the questionnaire and see below for two other ways you can support us. 1. Share our initiative on social media with your followers. You can do so by simply going to our social media properties and sharing our tweets and status updates on the following properties: Facebook Twitter 2. Invite friends and colleagues in the blind, deaf-blind and partially sighted community to participate. Simply copy and paste the text below in an email, and include the link to the questionnaire. If you are a member of the blind, deaf-blind or partially sighted community, T-Base Communications would like to learn more about your experience receiving accessible information formats. Completing the questionnaire takes approximately 5 minutes. Access the questionnaire or call 1-800-563-0668 Ext. 1229 to receive the questionnaire in an alternate format of your choice. Thank you in advance. Please don't hesitate to contact me at sharlyn at tbase.com if you have any questions or would like to chat further. Have a great day! Sharlyn Ayotte Consumer Engagement Officer T-Base Communications Phone: 613-236-0866 | Toll free: 1-800-563-0668 www.tbase.com | Ogdensburg, NY | Ottawa, ON Have questions? We have answers. Just ask us! #asktbase ALL TOUCH POINTS. ALL ACCESS METHODS. ALL FORMATS.TM Continue to receive the latest updates on accessibility legislation. Opt-in to stay informed This email may contain information that is privileged and confidential. If you have received this communication in error, please delete this email message immediately. -------------- next part -------------- An HTML attachment was scrubbed... URL: From sharlyn at tbase.com Fri Oct 23 12:40:35 2015 From: sharlyn at tbase.com (Sharlyn) Date: Fri, 23 Oct 2015 12:40:35 +0000 Subject: [Oadb] =?windows-1252?q?Thank_you=85_and_tell_us_more!?= Message-ID: <2cc66fd72e71414ab2dcfbc40f8431a7@MBX07A-IAD3.mex06.mlsrvr.com> Thanks to those of you who have completed the survey about the availability of accessible information for products and services. T-Base Communications is one step closer to being able to report the findings to our customers who are keenly interested in this topic and want to know how to improve the user experience. Though we?ve received a number of responses so far, the truth is we need to hear more. It?s only with sufficient participation that we?ll have statistically sound results we can share. We?ve put together a few five-minute questionnaires asking you about your experience receiving accessible information from various service providers as a consumer who is blind, deaf-blind or partially sighted. ? To report on your experience with a call centre, use this link: Accessibility: Call Center ? If you physically visited a service provider to obtain alternate formats, use this link: Accessibility: In-Person Experience ? If you recently ordered accessible documents or statements online, use this link: Accessibility: Online or Mobile App ? To report on the delivery of your alternate formats, use this link: Delivery of Requested Accessible Documents ? To tell us how satisfied you were with the received documents, use this link: Satisfaction with Accessible Documents Thank you! Sharlyn Ayotte Consumer Engagement Officer T-Base Communications Phone: 613-236-0866 | Toll free: 1-800-563-0668 www.tbase.com | Ogdensburg, NY | Ottawa, ON Have questions? We have answers. Just ask us! #asktbase ALL TOUCH POINTS. ALL ACCESS METHODS. ALL FORMATS.TM Continue to receive the latest updates on accessibility legislation. Opt-in to stay informed This email may contain information that is privileged and confidential. If you have received this communication in error, please delete this email message immediately. -------------- next part -------------- An HTML attachment was scrubbed... URL: