[Blind-Gov] Uber for Government

[Getz, John H.]

Uber phone number for complaints related to drivers leaving or refusing service because of service dogs is:  833-873-8237

Kind regards,

John


John H. Getz
Visual Impairment Service Team Coordinator
West Palm Beach VAHCS
7305 N. Military Tr.,
West Palm Beach FL  33410
(561) 422-8645
© 561.679.9186
George Eliot, “What do we live for if not to make life less difficult for each other?”


From: Blind-Gov <blind-gov-bounces at nfbnet.org> On Behalf Of Othman (She/her), Ronza (CMS/OEOCR) via Blind-Gov
Sent: Monday, July 24, 2023 5:57 PM
To: List for blind government employees <blind-gov at nfbnet.org>; nfbmd at nfbnet.org
Cc: Othman (She/her), Ronza (CMS/OEOCR) <Ronza.Othman at cms.hhs.gov>; Eve Hill <ehill at browngold.com>
Subject: [EXTERNAL] Re: [Blind-Gov] Uber for Government

Oy, adding Eve Hill.  They can’t get it more wrong if they tried.



Ronza M. Othman (she/her/hers), Director, EEO Compliance Group, Office of Equal Opportunity and Civil Rights, Centers for Medicare & Medicaid Services – 7500 Security Blvd, N3-22-16, Baltimore, MD 21244 - 410-786-3274 (o); 443-380-5044 (f)

CMS aspires to create: a culture that values and recognizes our employees’ unique identities and perspectives; an environment that provides all employees with equitable access to opportunities for growth and development; and a workforce that reflects the communities we serve.

From: Blind-Gov <blind-gov-bounces at nfbnet.org<mailto:blind-gov-bounces at nfbnet.org>> On Behalf Of Annette Carr via Blind-Gov
Sent: Monday, July 24, 2023 5:43 PM
To: 'List for blind government employees' <blind-gov at nfbnet.org<mailto:blind-gov at nfbnet.org>>; nfbmd at nfbnet.org<mailto:nfbmd at nfbnet.org>
Cc: amcarr1 at verizon.net<mailto:amcarr1 at verizon.net>
Subject: [Blind-Gov] Uber for Government

Hello All,

Does anyone have experience with Uber for Government.  This month my agency rolled out the service.  We can enroll in it if we are an approved traveler.  You have to have a personal Uber account on your phone, and then the government account gets added as a business account.

The program offers a 24/7 800 number that you can call if you run into a problem while traveling.  I asked if the representatives on the phone were trained to be able to assist riders with service dogs to resolve any issues because of their service dog.  The Uber representative conducting our training session never answered that question, but went on to tell us that service dogs can only use Uber Pet or the Wheelchair program.  She stated that this is because drivers might be allergic to dogs.  Although I knew she was wrong on so many points, I did not correct her because the only way we had to communicate with her was through the Chat.  I’m gathering information to address this issue.

I’ve found the Uber Service Dog policy from April 2022.  Does anyone know if the policy referenced during the National Convention earlier this month was referring to this one, or a newer one?

Does anyone know where to find the 800 number referenced by the Uber representative during the same presentation?  She said it is in the app, but I cannot find it.

Does anyone have any experience using the Uber for government account in the Uber app?

Thanks for any information you can share.

Annette


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