[Blind-Gov] The accessibility of soft phones?

[CODY GREISER]

Good Morning Dacia,

My agency still uses CISCO Jabber which is mostly inaccessible to JAWS, so we use a phone system called Finesse. As a JAWS user you can kind-of navigate in CISCO, but it is very difficult. I'm not sure if Finesse is a soft phone, but it does work with JAWS (our agency currently uses JAWS 2022), even though CISCO Jabber doesn't work very well.

Perhaps you can get a reasonable accommodation request for Finesse.

Cody Greiser

-----Original Message-----
From: Blind-Gov <blind-gov-bounces at nfbnet.org> On Behalf Of Dacia Luck via Blind-Gov
Sent: Friday, June 9, 2023 5:59 PM
To: blind-gov at nfbnet.org
Cc: Dacia Luck <dacia.luck at gmail.com>
Subject: [Blind-Gov] The accessibility of soft phones?

Good evening, I work for the veterans health administration at the Truman VA hospital in Columbia, Missouri, several of our staff are getting prepared to do periodic telework a couple of days a month. And everybody is transitioning to laptops, so that when they either telework or rotate from one station to another they don’t have to reload everything and they just take their computer. There’s also include starting the use of soft phones. Does anyone use soft phones and if so, are there any ones that are particularly accessible? Speci Specifically for someone who is an exclusive jaws user? And only navigates using the keyboard?
Thanks,
Dacia. 

Sent from my iPhone
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