[blindkid] question re shopping assistance
Carol Castellano
blindchildren at verizon.net
Wed Dec 9 21:13:49 UTC 2009
The ADA is the law that ensures access to public accommodations by
people with disabilities and Sears is indeed a public
accommodation. The law does not require any particular accommodation
to be provided; in fact, the wording in the law about accommodations
is very general. So stores can choose the way they want to provide access.
It gets tricky because for most of the public, "access" means a
wheelchair can get through, and many in the public, including store
personnel, do not realize what other sorts of access might be called
for. Perhaps calling the store in advance and finding a mutually
agreeable time for shopping assistance would be a workable solution.
Carol
At 08:58 AM 12/9/2009, you wrote:
>This week my son's O&M lesson was at the mall where he was going to
>do his Christmas shopping. He has his list and his money and off he
>went with his O&M teacher. In each store he was to ask for
>assistance to look for the desired item. This went well in until
>they got to Sears. He went to customer service and requested someone
>to assist him to shop and was told that they did not have anyone to
>do that. When I asked what the O&M teacher said about that he stated
>he was told that there was nothing they could do about it as there
>is no law that says the store has to provide him with assistance.
>Now I am 99% sure that this is not correct. Can someone cite the law
>to me? Thanks.
>
>Susan
>
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