[blindlaw] Accessibility of Bills

[RJ Sandefur]

That is correct, SSA did loose a case, and they are required to make 
statements from SSA accessible to blind beneficiaries. However, we're 
dealing with this man's electric company! I'm not an atturney, Mabiee one of 
the lawyers on this list assist you in helping this man remidy the 
situation! RJ
----- Original Message ----- 
From: "Tim Shaw" <timandvickie at hotmail.com>
To: <blindlaw at nfbnet.org>
Sent: Sunday, August 01, 2010 6:03 PM
Subject: [blindlaw] Accessibility of Bills


>
> OK so, I have a consumer of mine who has had an issue with his electric 
> company in the last week. They cut off his power and told him he owed 
> money for a deposit he owed. Anways, he called and tried to talk to them 
> about it. They told him they had sent him a bill and a notice regarding 
> this. He says he enver recieved the notice, but that is beside the point. 
> He told them he could not read the bill he recieved because he is blind. 
> The customer service told him that it wasnt their problem because they are 
> not requierd to make the bill accessible to him. Is this true? I thought 
> SSA had just lost a case requiring them to start making their mailings 
> accessible. As it turned out, I read his bill to him and it didn't say on 
> the bill he owed the additional part of the deposit anyway, but even if it 
> did he had no way of knowing it did.
>
> Tim
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