[blindlaw] Accessibility of Bills

[WB]

Hey Tim.

That light company sounds familiar.  They give people the blues when they
can see.  If the guy is calling and they are telling him something
different, then I think he needs to have some type of scanning programming
so he can read his mail.  He should be able to call and listen to an
automated system I suppose as well.

The case with the social security administration doesn't have an effect on
what the utility companies do as the arm of the decision doesn't reach down.
I could be wrong.

Will

-----Original Message-----
From: blindlaw-bounces at nfbnet.org [mailto:blindlaw-bounces at nfbnet.org] On
Behalf Of Tim Shaw
Sent: Sunday, August 01, 2010 5:04 PM
To: blindlaw at nfbnet.org
Subject: [blindlaw] Accessibility of Bills


OK so, I have a consumer of mine who has had an issue with his electric
company in the last week. They cut off his power and told him he owed money
for a deposit he owed. Anways, he called and tried to talk to them about it.
They told him they had sent him a bill and a notice regarding this. He says
he enver recieved the notice, but that is beside the point. He told them he
could not read the bill he recieved because he is blind. The customer
service told him that it wasnt their problem because they are not requierd
to make the bill accessible to him. Is this true? I thought SSA had just
lost a case requiring them to start making their mailings accessible. As it
turned out, I read his bill to him and it didn't say on the bill he owed the
additional part of the deposit anyway, but even if it did he had no way of
knowing it did.
 
Tim 		 	   		  
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