[blindlaw] LinkedIn Has Been Made Inaccessible To The Blind

Tom Ladis tom at tomladis.com
Thu Aug 12 15:08:59 UTC 2010


Thanks for your suggestions.  You are right that there are workarounds and 
some of the tests are presented at random.  From what I have heard in this 
discussion is that others have encountered this issue and gotten pleasant 
responses that led nowhere.

Thanks,
Tom
----- Original Message ----- 
From: "WB" <mruniverse08 at gmail.com>
To: "'NFBnet Blind Law Mailing List'" <blindlaw at nfbnet.org>
Sent: Thursday, August 12, 2010 9:41 AM
Subject: Re: [blindlaw] LinkedIn Has Been Made Inaccessible To The Blind


> OK...this trail has gone on endlessly.  Has anyone tried actually calling 
> or
> contacting support?  Maybe you should gather a group of people who could
> call in with the same complaint.  Nitpicking it here in the group is not
> going to accomplish anything.  Obviously some here have said they are not
> having an issue.  Try contacting those people to get a step by step idea 
> of
> what they are doing.  I've seen at least two people say they are not 
> having
> or have gotten around the problem.  Have you tried that at least?  Try 
> that
> and then come back with some sort of plan for those who wish to complain 
> to
> Linked In and those who wish will complain.
>
> I know this is not my group but the same thing is being repeated endlessly
> and it doesn't seem that you've attempted to get around the problem or 
> find
> a solution from what others have said.
>
> My apologies if this has offended anyone.
>
> -----Original Message-----
> From: blindlaw-bounces at nfbnet.org [mailto:blindlaw-bounces at nfbnet.org] On
> Behalf Of Tom Ladis
> Sent: Thursday, August 12, 2010 8:40 AM
> To: NFBnet Blind Law Mailing List
> Subject: Re: [blindlaw] LinkedIn Has Been Made Inaccessible To The Blind
>
> Hello all,
>
> I do not mean any offense at all, but it seems that people are willing to
> accept things like this as ok even though they are unnecessarily 
> complicated
>
> and  barriers, and they add to the frustrations of using the internet when
> blind.  If they are going to present barriers then they should have to
> present  an easy way around the barriers for human operators but still 
> make
> it difficult for automated systems.
>
> The squeaky wheel gets the grease, and if we are willing to accept these
> things then we will be presented with more and more barriers as security
> becomes more and more of a concern.
>
> Tom
> ----- Original Message ----- 
> From: "Steve P. Deeley" <stevep.deeley at insightbb.com>
> To: "NFBnet Blind Law Mailing List" <blindlaw at nfbnet.org>
> Sent: Wednesday, August 11, 2010 11:46 AM
> Subject: Re: [blindlaw] LinkedIn Has Been Made Inaccessible To The Blind
>
>
>>I just listen to it a couple of times and tap the control key after 
>>getting
>> the link.  I can usually silence window eyes.  Maybe need to repeat it a
>> couple of times.
>>
>> Steve
>> ----- Original Message ----- 
>> From: "Tom Ladis" <tom at tomladis.com>
>> To: "NFBnet Blind Law Mailing List" <blindlaw at nfbnet.org>
>> Sent: Wednesday, August 11, 2010 11:58 AM
>> Subject: Re: [blindlaw] LinkedIn Has Been Made Inaccessible To The Blind
>>
>>
>>> My problem on LinkedIn is similar to what you have set up not.  There is
>>> a
>>> jumbled string that can be read by clicking on a link, but JAWS 
>>> announces
>>> the new window opening at the same time, which makes the reading of the
>>> string a problem either way.
>>>
>>> Basically, my point is that this sets up a barrier to those who do not
>>> know
>>> how to work around screen readers talking at the same time or know about
>>> and
>>> using a third party tool to read the string.  In the case of Home Depot,
>>> I
>>> encountered a screen where there was no link to have the string read out
>>> loud.  This is a bigger barrier.
>>>
>>> These barriers are going to get worse and become standard operating
>>> procedure for web developers unless something is done to cause change in
>>> this area.
>>>
>>>
>>> Thanks,
>>> Tom Ladis
>>>
>>> ----- Original Message ----- 
>>> From: "Steve P. Deeley" <stevep.deeley at insightbb.com>
>>> To: "NFBnet Blind Law Mailing List" <blindlaw at nfbnet.org>
>>> Sent: Monday, August 09, 2010 2:26 PM
>>> Subject: Re: [blindlaw] LinkedIn Has Been Made Inaccessible To The Blind
>>>
>>>
>>>> Ok, you guys are talking way over my head.  I've been following this
>>>> discussion closely.  My credit union, there online banking services, 
>>>> use
>>>> a
>>>> verbal code link.  I'm able to click on a link for a verbal code and
>>>> fill
>>>> in
>>>> the box.  after several discussions with them, the company running the
>>>> online banking service was able to create this link which gives you a
>>>> verbal
>>>> code.  Is this the problem with LinkedIn?
>>>>
>>>> Steve
>>>> ----- Original Message ----- 
>>>> From: "Tom Ladis" <tom at tomladis.com>
>>>> To: "NFBnet Blind Law Mailing List" <blindlaw at nfbnet.org>
>>>> Sent: Monday, August 09, 2010 1:54 PM
>>>> Subject: Re: [blindlaw] LinkedIn Has Been Made Inaccessible To The 
>>>> Blind
>>>>
>>>>
>>>>> Do the new laws being discussed in Congress address this as an
>>>>> accessibility
>>>>> issue?  I went to the Home Depot website and was not able to complete
>>>>> my
>>>>> order after spending 30 minutes or so shopping and creating an 
>>>>> account.
>>>>> They are also presenting some garbled text that I could not get past,
>>>>> even
>>>>> with a handheld CCTV.  They did not even offer a way to have the text
>>>>> read
>>>>> out loud.
>>>>>
>>>>> I expect that this will become more and more popular among the
>>>>> developers
>>>>> and more and more of a problem for blind people.
>>>>>
>>>>>
>>>>> Tom
>>>>> ----- Original Message ----- 
>>>>> From: <ckrugman at sbcglobal.net>
>>>>> To: "NFBnet Blind Law Mailing List" <blindlaw at nfbnet.org>
>>>>> Sent: Sunday, August 08, 2010 2:57 PM
>>>>> Subject: Re: [blindlaw] LinkedIn Has Been Made Inaccessible To The
>>>>> Blind
>>>>>
>>>>>
>>>>>>I have visited sites where that form of question was used and it was
>>>>>>totally accessible for screen reader users. There are also other sites
>>>>>>where the captcha code is shown and it can be selected and copied and
>>>>>>pasted in to the form field to be entered.
>>>>>> Chuck
>>>>>> ----- Original Message ----- 
>>>>>> From: "Chris Danielsen" <cdanielsen8 at aol.com>
>>>>>> To: "'NFBnet Blind Law Mailing List'" <blindlaw at nfbnet.org>
>>>>>> Sent: Saturday, August 07, 2010 9:39 AM
>>>>>> Subject: Re: [blindlaw] LinkedIn Has Been Made Inaccessible To The
>>>>>> Blind
>>>>>>
>>>>>>
>>>>>>> Recently I heard of a company, Gogo In Flight, that solved the
>>>>>>> inaccessible
>>>>>>> visual captcha problem with logic questions instead of an audio
>>>>>>> captcha.
>>>>>>> These were very simple questions that would require a human 
>>>>>>> response,
>>>>>>> such
>>>>>>> as: If today is Tuesday, what was yesterday? Or: Of the numbers 3, 
>>>>>>> 9,
>>>>>>> 5,
>>>>>>> 14,
>>>>>>> 7, which is the largest? Or: Of cow, rose, or horse, which is not an
>>>>>>> animal?
>>>>>>> Of course I guess this approach might not work for people with some
>>>>>>> forms
>>>>>>> of
>>>>>>> intellectual or developmental disability. So it's possible that 
>>>>>>> there
>>>>>>> is
>>>>>>> no
>>>>>>> perfect captcha solution. But that one at least addresses the
>>>>>>> concerns
>>>>>>> of
>>>>>>> both blind and deaf users, or of deaf-blind ones.
>>>>>>>
>>>>>>> Chris
>>>>>>>
>>>>>>>
>>>>>>> -----Original Message-----
>>>>>>> From: blindlaw-bounces at nfbnet.org
>>>>>>> [mailto:blindlaw-bounces at nfbnet.org]
>>>>>>> On
>>>>>>> Behalf Of Peter Donahue
>>>>>>> Sent: Friday, August 06, 2010 8:44 PM
>>>>>>> To: NFBnet Blind Law Mailing List
>>>>>>> Subject: Re: [blindlaw] LinkedIn Has Been Made Inaccessible To The
>>>>>>> Blind
>>>>>>>
>>>>>>> Hello Charles and everyone,
>>>>>>>
>>>>>>> And what if this person is both blind and deaf? The folks who 
>>>>>>> develop
>>>>>>> these
>>>>>>> CAPTCHA solving solutions need to consider this population too.
>>>>>>>
>>>>>>> Peter Donahue
>>>>>>>
>>>>>>>
>>>>>>> ----- Original Message -----
>>>>>>> From: <ckrugman at sbcglobal.net>
>>>>>>> To: "NFBnet Blind Law Mailing List" <blindlaw at nfbnet.org>
>>>>>>> Sent: Friday, August 06, 2010 7:17 PM
>>>>>>> Subject: Re: [blindlaw] LinkedIn Has Been Made Inaccessible To The
>>>>>>> Blind
>>>>>>>
>>>>>>>
>>>>>>> as long as there are alternatives to solve the captcha such as audio
>>>>>>> captcha
>>>>>>> or use of other services such as Solona or Web Vizum they are not
>>>>>>> breaking
>>>>>>> the law. As blind professionals we need to look toward using
>>>>>>> alternatives
>>>>>>> to
>>>>>>> solve these types of problems and the alternatives are out there for
>>>>>>> us
>>>>>>> to
>>>>>>> use.
>>>>>>> Chuck
>>>>>>> ----- Original Message ----- 
>>>>>>> From: "Tom Ladis" <tom at tomladis.com>
>>>>>>> To: "NFBnet Blind Law Mailing List" <blindlaw at nfbnet.org>
>>>>>>> Sent: Friday, August 06, 2010 8:54 AM
>>>>>>> Subject: Re: [blindlaw] LinkedIn Has Been Made Inaccessible To The
>>>>>>> Blind
>>>>>>>
>>>>>>>
>>>>>>>> Derek,
>>>>>>>>
>>>>>>>> Interesting that they even make it a random test.  There are other
>>>>>>>> sites
>>>>>>>> that do this type of thing and it is not fair appropriate for any 
>>>>>>>> of
>>>>>>>> them
>>>>>>>> to do so.  This needs to change, for the sake of all blind people.
>>>>>>>>
>>>>>>>> Are they breaking the law by doing this test?
>>>>>>>>
>>>>>>>>
>>>>>>>> Tom
>>>>>>>> ----- Original Message ----- 
>>>>>>>> From: "Derek Wilson" <dwilson.lists at gmail.com>
>>>>>>>> To: "'NFBnet Blind Law Mailing List'" <blindlaw at nfbnet.org>
>>>>>>>> Sent: Friday, August 06, 2010 1:13 AM
>>>>>>>> Subject: Re: [blindlaw] LinkedIn Has Been Made Inaccessible To The
>>>>>>>> Blind
>>>>>>>>
>>>>>>>>
>>>>>>>>> If you are wondering why sometimes LinkedIn prompts you with a
>>>>>>>>> captcha
>>>>>>>>> and
>>>>>>>>> sometimes not, you may want to read on:
>>>>>>>>>
>>>>>>>>> QUOTE
>>>>>>>>>
>>>>>>>>> Security Verification Prompts
>>>>>>>>> Why am I sometimes prompted for my password or to type in
>>>>>>>>> characters
>>>>>>>>> from
>>>>>>>>> an
>>>>>>>>> image shown on the security verification screen?
>>>>>>>>>
>>>>>>>>> LinkedIn is committed to protecting the privacy and security of 
>>>>>>>>> our
>>>>>>>>> members'
>>>>>>>>> information and maintaining the mutual trust we share with our
>>>>>>>>> community.
>>>>>>>>>
>>>>>>>>> As part of our proactive efforts to keep our members and community
>>>>>>>>> safe
>>>>>>>>> from
>>>>>>>>> real and perceived threats, we vigorously monitor site activity. 
>>>>>>>>> At
>>>>>>>>> various
>>>>>>>>> points in the LinkedIn site, you may be prompted to re-enter your
>>>>>>>>> password
>>>>>>>>> or you may be asked to type in distorted letters or numbers
>>>>>>>>> presented
>>>>>>>>> in
>>>>>>>>> a
>>>>>>>>> security challenge. CAPTCHA (Completely Automated Public Turing
>>>>>>>>> test
>>>>>>>>> to
>>>>>>>>> tell
>>>>>>>>> Computers and Humans Apart) is a security method commonly used by
>>>>>>>>> websites.
>>>>>>>>> This feature helps to distinguish human attempts to access the 
>>>>>>>>> site
>>>>>>>>> from
>>>>>>>>> automatic, computer-generated attempts to access the site, a
>>>>>>>>> technique
>>>>>>>>> typically used by spammers.
>>>>>>>>>
>>>>>>>>> At various times, you could experience an increase in CAPTCHA
>>>>>>>>> prompts.
>>>>>>>>> To
>>>>>>>>> reduce the number of times you see the security challenge during
>>>>>>>>> the
>>>>>>>>> day,
>>>>>>>>> you might consider the following actions:
>>>>>>>>>
>>>>>>>>>   1. Enable cookies on your browser. (See your browser's help
>>>>>>>>> section.)
>>>>>>>>>   2. Ensure that you don't sign out each time you use LinkedIn
>>>>>>>>> during
>>>>>>>>> the
>>>>>>>>> day. We will remember your last login for a period of time which
>>>>>>>>> will
>>>>>>>>> allow
>>>>>>>>> you to bypass the login sequence (including the CAPTCHA prompt). 
>>>>>>>>> We
>>>>>>>>> do
>>>>>>>>> recommend that you sign out at the end of each day.
>>>>>>>>>
>>>>>>>>> If you have difficulty distinguishing a particular CAPTCHA image,
>>>>>>>>> you
>>>>>>>>> can
>>>>>>>>> click on the "Try a different image" link. Audio CAPTCHA is also
>>>>>>>>> available
>>>>>>>>> by clicking the audio icon found on the "Security Verification"
>>>>>>>>> page.
>>>>>>>>> Source:
>>>>>>>>>
>>>>>>>
> http://linkedin.custhelp.com/cgi-bin/linkedin.cfg/php/enduser/std_adp.php?p_
>>>>>>>>> faqid=3065
>>>>>>>>>
>>>>>>>>> The catch is, at least for me, that I cannot find the audio icon.
>>>>>>>>> This
>>>>>>>>> means I cannot accesss my account - even with a password.  This
>>>>>>>>> issue
>>>>>>>>> will
>>>>>>>>> persist - especially for the totally blind - until it is addressed
>>>>>>>>> by
>>>>>>>>> LinkedIn.
>>>>>>>>>
>>>>>>>>> END QUOTE
>>>>>>>>>
>>>>>>>>> If you are on Twitter, I encourage you to pressure @LinkedIn to 
>>>>>>>>> get
>>>>>>>>> their
>>>>>>>>> act together. See: http://ow.ly/2lKvs & http://ow.ly/2lKxU
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>> Derek
>>>>>>>>>
>>>>>>>>> -----Original Message-----
>>>>>>>>> From: blindlaw-bounces at nfbnet.org
>>>>>>>>> [mailto:blindlaw-bounces at nfbnet.org]
>>>>>>>>> On
>>>>>>>>> Behalf Of Peter Donahue
>>>>>>>>> Sent: Friday, August 06, 2010 12:37 PM
>>>>>>>>> To: NFBnet Blind Law Mailing List
>>>>>>>>> Subject: Re: [blindlaw] LinkedIn Has Been Made Inaccessible To The
>>>>>>>>> Blind
>>>>>>>>>
>>>>>>>>> Hello Chris and everyone,
>>>>>>>>>
>>>>>>>>>    Upon reading the posts about this I checked for myself and was
>>>>>>>>> automatically logged in. Linked-In worked as it always does.
>>>>>>>>>
>>>>>>>>> Peter Donahue
>>>>>>>>>
>>>>>>>>> ----- Original Message -----
>>>>>>>>> From: "Chris Danielsen" <cdanielsen8 at aol.com>
>>>>>>>>> To: "'NFBnet Blind Law Mailing List'" <blindlaw at nfbnet.org>
>>>>>>>>> Sent: Thursday, August 05, 2010 5:13 PM
>>>>>>>>> Subject: Re: [blindlaw] LinkedIn Has Been Made Inaccessible To The
>>>>>>>>> Blind
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> I wonder if this is only a problem with new accounts or only
>>>>>>>>> happens
>>>>>>>>> sometimes? Someone else on this list raised this issue last week
>>>>>>>>> but
>>>>>>>>> I
>>>>>>>>> was
>>>>>>>>> able to log into my own account with no problem.
>>>>>>>>>
>>>>>>>>> Chris
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> -----Original Message-----
>>>>>>>>> From: blindlaw-bounces at nfbnet.org
>>>>>>>>> [mailto:blindlaw-bounces at nfbnet.org]
>>>>>>>>> On
>>>>>>>>> Behalf Of Mike Freeman
>>>>>>>>> Sent: Thursday, August 05, 2010 11:34 AM
>>>>>>>>> To: NFBnet Blind Law Mailing List
>>>>>>>>> Subject: Re: [blindlaw] LinkedIn Has Been Made Inaccessible To The
>>>>>>>>> Blind
>>>>>>>>>
>>>>>>>>> Can you hit Control to silence JAWS?
>>>>>>>>>
>>>>>>>>> Ah, the advantages of an external synth!
>>>>>>>>>
>>>>>>>>> Mike
>>>>>>>>>
>>>>>>>>> ----- Original Message -----
>>>>>>>>> From: "Tom Ladis" <tom at tomladis.com>
>>>>>>>>> To: "NFBnet Blind Law Mailing List" <blindlaw at nfbnet.org>
>>>>>>>>> Sent: Thursday, August 05, 2010 8:09 AM
>>>>>>>>> Subject: [blindlaw] LinkedIn Has Been Made Inaccessible To The
>>>>>>>>> Blind
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>> Hello All,
>>>>>>>>>>
>>>>>>>>>> I received an invitation to connect to colleagues from the past
>>>>>>>>>> through
>>>>>>>>>> www.LinkedIn.com.  I have used LinkedIn in the past and been able
>>>>>>>>>> to
>>>>>>>>>> get
>>>>>>>>>> around with only a few problems.  It appears that they have added
>>>>>>>>>> real-time verification to the login process on top of the normal
>>>>>>>>>> username
>>>>>>>>>> and password.  They do offer the ability to have the image that
>>>>>>>>>> they
>>>>>>>>>> present for real[-time verification, but the text is spoken at 
>>>>>>>>>> the
>>>>>>>>>> same
>>>>>>>>>> time that JAWS announces the popup window.  This seems to me to 
>>>>>>>>>> be
>>>>>>>>>> a
>>>>>>>>>> barrier and was not there the last time that I logged in to my
>>>>>>>>>> account.
>>>>>>>>>>
>>>>>>>>>> Does anyone else on here use LinkedIn?
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Thanks,
>>>>>>>>>> Tom
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> _______________________________________________
>>>>>>>>>> blindlaw mailing list
>>>>>>>>>> blindlaw at nfbnet.org
>>>>>>>>>> http://www.nfbnet.org/mailman/listinfo/blindlaw_nfbnet.org
>>>>>>>>>> To unsubscribe, change your list options or get your account info
>>>>>>>>>> for
>>>>>>>>>> blindlaw:
>>>>>>>>>>
>>>>>>>>>
>>>>>>>
> http://www.nfbnet.org/mailman/options/blindlaw_nfbnet.org/k7uij%40panix.com
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> _______________________________________________
>>>>>>>>> blindlaw mailing list
>>>>>>>>> blindlaw at nfbnet.org
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>>>>>>>>> To unsubscribe, change your list options or get your account info
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>>>>>>>>>
>>>>>>>
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>>>>>>>>> com
>>>>>>>>>
>>>>>>>>> __________ Information from ESET NOD32 Antivirus, version of virus
>>>>>>>>> signature
>>>>>>>>> database 5345 (20100805) __________
>>>>>>>>>
>>>>>>>>> The message was checked by ESET NOD32 Antivirus.
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>>>>>>>>> The message was checked by ESET NOD32 Antivirus.
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>>>>>>>>>
>>>>>>>>> _______________________________________________
>>>>>>>>> blindlaw mailing list
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>>>>>>>
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>>>>>>>>> bal.net
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> _______________________________________________
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>>>>>>>
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>>>>>>>>> ail.com
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> _______________________________________________
>>>>>>>>> blindlaw mailing list
>>>>>>>>> blindlaw at nfbnet.org
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>>>>>>>
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>>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> _______________________________________________
>>>>>>>> blindlaw mailing list
>>>>>>>> blindlaw at nfbnet.org
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>>>>>>>>
>>>>>>>
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>>>>>>> al.net
>>>>>>>
>>>>>>>
>>>>>>> _______________________________________________
>>>>>>> blindlaw mailing list
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>>>>>>>
>>>>>>>
>>>>>>> _______________________________________________
>>>>>>> blindlaw mailing list
>>>>>>> blindlaw at nfbnet.org
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>>>>>>> To unsubscribe, change your list options or get your account info 
>>>>>>> for
>>>>>>> blindlaw:
>>>>>>>
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>>>>>>> com
>>>>>>>
>>>>>>> __________ Information from ESET NOD32 Antivirus, version of virus
>>>>>>> signature
>>>>>>> database 5348 (20100806) __________
>>>>>>>
>>>>>>> The message was checked by ESET NOD32 Antivirus.
>>>>>>>
>>>>>>> http://www.eset.com
>>>>>>>
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>>>>>>>
>>>>>>>
>>>>>>> __________ Information from ESET NOD32 Antivirus, version of virus
>>>>>>> signature
>>>>>>> database 5348 (20100806) __________
>>>>>>>
>>>>>>> The message was checked by ESET NOD32 Antivirus.
>>>>>>>
>>>>>>> http://www.eset.com
>>>>>>>
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>>>>>>>
>>>>>>> __________ Information from ESET NOD32 Antivirus, version of virus
>>>>>>> signature
>>>>>>> database 5348 (20100806) __________
>>>>>>>
>>>>>>> The message was checked by ESET NOD32 Antivirus.
>>>>>>>
>>>>>>> http://www.eset.com
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> _______________________________________________
>>>>>>> blindlaw mailing list
>>>>>>> blindlaw at nfbnet.org
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> al.net
>>>>>>
>>>>>>
>>>>>> _______________________________________________
>>>>>> blindlaw mailing list
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>>>>>> To unsubscribe, change your list options or get your account info for
>>>>>> blindlaw:
>>>>>>
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>>>>>>
>>>>>
>>>>>
>>>>> _______________________________________________
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>>>>> To unsubscribe, change your list options or get your account info for
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> sightbb.com
>>>>
>>>>
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