[blindlaw] WELLS FARGO BANK--ADA REVISITED?

[Steve Jacobson]

Do you know if these touch keypads are true touchpads where keys can be relocated by software or whether 
they are truly flat keypads with fixed locations?  If the latter, an overlay of some kind would probably 
be adequate short of requiring different hardware and depending upon whether the keys are activated by 
pressure or proximity.  It has become a fact of life that sometimes the actual location of keys is 
randomized to prevent the same pattern of motion from implying the same pattern of numbers.  We simply 
do not have an answer to that sort of system.  The whole issue of security is one that is often at odds 
with our ability to interact with such systems.

Best regarsds,

Steve Jacobson
ar

On Fri, 11 Nov 2011 09:55:48 -0600, Tom Ladis wrote:

>I think that Equip For Equality, here in Chicago, is discussing changes with 
>them, but as you can imagine it will require updates to the hardware to add 
>a physical keypad like most other machines have even though they have a 
>touch screen.  They have had some success with other large banks in 
>remedies.


>Tom
>----- Original Message ----- 
>From: "Bill Reif" <billreif at ameritech.net>
>To: "NFBnet Blind Law Mailing List" <blindlaw at nfbnet.org>
>Sent: Wednesday, November 09, 2011 4:48 PM
>Subject: Re: [blindlaw] WELLS FARGO BANK--ADA REVISITED?


>> Remember that unless the teller's terminal has somehow been compromised or 
>> you are mugged on your way out of the bank, your four-digit PIN is of no 
>> use to anyone.  It won't help you much to make the PIN entry accessible if 
>> other aspect of the transaction are not.  You still would have to select 
>> the account from which you want to withdraw, the dollar amount you will be 
>> walking out of the bank with, and anything else that gets asked..  I 
>> believe that the touch pads are regarded as being more secure because the 
>> numbers are laid out in such a way that their entry can't be observed by 
>> bystanders.  Otherwise, someone watching you from behind could simply 
>> steal or make you hand over your card when you left the bank, along with 
>> the money you just withdrew.  If you're worried about disclosing your PIN, 
>> you can, under most debit cards, process it as a credit transaction.
>>
>> Cordially,
>> Bill
>>
>>
>> On 11/9/2011 3:41 PM, Olusegun -- Victory Associates LTD, Inc. wrote:
>>> Hi Everyone:
>>>
>>> Sometime back, I read here that there was some kind of a settlement with 
>>> Wells Fargo regarding the availability of accessible and or talking 
>>> ATM's. I've not had a chance to play with Wells Fargo's ATM's; however, I 
>>> do present before its tellers regularly.
>>>
>>> After swiping your Wells Fargo debit card, you can't ENTER YOUR PIN 
>>> NUMBER without sighted assistance.  Why?  Because it is a TOUCH PAD with 
>>> NO RAISED BUTTONS like those on a regular phone pad.
>>>
>>> My question then is:  Does the agreement not apply to equipment used by 
>>> Wells Fargo's tellers?  Yet another question:  Will it take another legal 
>>> action to have Wells Fargo truly comply with ADA provisions as it relates 
>>> to accessibility?
>>>
>>> Let's all brainstorm on this and hopefully we can come up with a solution 
>>> worth suggesting to Wells Fargo because I sure hate SHOUTING OUT my PIN 
>>> number when standing in front of the teller!
>>>
>>> Sincerely,
>>> Olusegun
>>> Denver, Colorado
>>>
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>>
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