[blindlaw] WELLS FARGO BANK--ADA REVISITED?

[Tom Ladis]

I think that Equip For Equality, here in Chicago, is discussing changes with 
them, but as you can imagine it will require updates to the hardware to add 
a physical keypad like most other machines have even though they have a 
touch screen.  They have had some success with other large banks in 
remedies.


Tom
----- Original Message ----- 
From: "Bill Reif" <billreif at ameritech.net>
To: "NFBnet Blind Law Mailing List" <blindlaw at nfbnet.org>
Sent: Wednesday, November 09, 2011 4:48 PM
Subject: Re: [blindlaw] WELLS FARGO BANK--ADA REVISITED?


> Remember that unless the teller's terminal has somehow been compromised or 
> you are mugged on your way out of the bank, your four-digit PIN is of no 
> use to anyone.  It won't help you much to make the PIN entry accessible if 
> other aspect of the transaction are not.  You still would have to select 
> the account from which you want to withdraw, the dollar amount you will be 
> walking out of the bank with, and anything else that gets asked..  I 
> believe that the touch pads are regarded as being more secure because the 
> numbers are laid out in such a way that their entry can't be observed by 
> bystanders.  Otherwise, someone watching you from behind could simply 
> steal or make you hand over your card when you left the bank, along with 
> the money you just withdrew.  If you're worried about disclosing your PIN, 
> you can, under most debit cards, process it as a credit transaction.
>
> Cordially,
> Bill
>
>
> On 11/9/2011 3:41 PM, Olusegun -- Victory Associates LTD, Inc. wrote:
>> Hi Everyone:
>>
>> Sometime back, I read here that there was some kind of a settlement with 
>> Wells Fargo regarding the availability of accessible and or talking 
>> ATM's. I've not had a chance to play with Wells Fargo's ATM's; however, I 
>> do present before its tellers regularly.
>>
>> After swiping your Wells Fargo debit card, you can't ENTER YOUR PIN 
>> NUMBER without sighted assistance.  Why?  Because it is a TOUCH PAD with 
>> NO RAISED BUTTONS like those on a regular phone pad.
>>
>> My question then is:  Does the agreement not apply to equipment used by 
>> Wells Fargo's tellers?  Yet another question:  Will it take another legal 
>> action to have Wells Fargo truly comply with ADA provisions as it relates 
>> to accessibility?
>>
>> Let's all brainstorm on this and hopefully we can come up with a solution 
>> worth suggesting to Wells Fargo because I sure hate SHOUTING OUT my PIN 
>> number when standing in front of the teller!
>>
>> Sincerely,
>> Olusegun
>> Denver, Colorado
>>
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