[blindlaw] Fwd: Case #368421: Accessibility of Summation Pro For Blind Users

Gerard Sadlier gerard.sadlier at gmail.com
Tue Jul 9 22:43:20 UTC 2013


Further to my previous message.


---------- Forwarded message ----------
From: Sergey Dubenko <sdubenko at accessdata.com>
Date: Tue, 9 Jul 2013 15:34:58 -0700
Subject: RE: Case #368421: Accessibility of Summation Pro For Blind Users
To: Gerard Sadlier <gerard.sadlier at gmail.com>

Hello Gerard,

Once I get your firm's name, I can create an official ticket, inform my
manager, and he'll bring this issue up with a product manager.

I can't tell you what the time frame will be.

Regards,

-----Original Message-----
From: Gerard Sadlier [mailto:gerard.sadlier at gmail.com]
Sent: Tuesday, July 09, 2013 3:20 PM
To: Sergey Dubenko
Subject: Re: Case #368421: Accessibility of Summation Pro For Blind Users

Hi Sergey,

Thank you very much for your mail.

Can you tell me what this feature enhancement process involves?

Can I take it that there is currently no support?

That would be really disappointing.

Be that as it may, I will discuss this with my firm and get back with the
details you require once I have details of what feature enhancement
involves, the likely time scale etc.

Kind regards

Ger

On 7/9/13, Sergey Dubenko <sdubenko at accessdata.com> wrote:
> Hello Gerard,
>
>
>
> Could you please tell me the name of a firm you are working so that I
> can start a formal process on "feature enhancement"?
>
>
>
> Regards,
>
>
>
>
>
>
>
> Dear Sirs,
>
>
>
> The firm for which I work uses Summation Pro.
>
>
>
> I am blind and use a screen reader to access web based content.
>
>
>
> I have been unable to access summation pro, using my screen reader,
>
> Jaws For Windows 13.
>
>
>
> As you will appreciate, I am really anxious to gain access to the
>
> materials on this site, as a matter of urgency.
>
>
>
> I would be very grateful if you could let me know the extent to which
>
> your software is accessible to blind users such as myself, using
>
> screen reading software.
>
>
>
> Any workarounds or information you could provide would be greatly
> appreciated.
>
>
>
>
>
> If you would like to participate in a short 3 minute customer
> satisfaction survey please call 801-999-8944.  Thank you in advance
> for your valuable input.
>
>
>
>
>
> email_sig_NoFuzz
>
> Sergey Dubenko
>
> Technical Support Representative - Summation
>
> AccessData Group, LLC
> 1-800-786-2778
>
>  <mailto:summationsupport at accessdata.com>
> summationsupport at accessdata.com
>
>
>
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>
>
>
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