[blindlaw] Complaining to Freedom Scientific About the Sporadic Functioning of the Virtual Viewer For Viewing Track Changes In Word

[Rahul Bajaj]

Thanks, Amar and Laura.
They've told me that they'll investigate the use of the virtual viewer
in Office 16 and Office 365 and cannot do anything about Office 10
which I also use a fair bit.

The solution has to be found in MS Office itself; using  Office 365
just for this is not feasible.

Best,
Rahul

On 01/08/2018, Laura Wolk via BlindLaw <blindlaw at nfbnet.org> wrote:
> Thank you, Rahul. I had also reported last fall, and they promised to
> quote expedite quote the problem, and that it would make its way into
> the next upgrade. It didn't, of course. With this prompting, I will
> re-send in my concerns as well. In particular, footnoted trackchanges
> never show up, not just sporadically, and if there are more than a
> hundred changes in the document, no revisions are displayed. I will
> make sure they know this.
>
> Laura
>
> On 8/1/18, Amar Jain via BlindLaw <blindlaw at nfbnet.org> wrote:
>> Hi Rahul,
>>
>> Glad that you reported too.
>>
>> I did few months back, and they wrote back saying upgrading to Office365
>> might help! And you know that these things are organization driven. Let
>> me
>> speak to Cory.
>>
>> Regards,
>> Amar Jain
>>
>> Sent from my iPhone
>>
>>> On 01-Aug-2018, at 4:40 PM, Rahul Bajaj via BlindLaw
>>> <blindlaw at nfbnet.org>
>>> wrote:
>>>
>>> Hi Everyone,
>>>
>>> I have reached out to Freedom Scientific, requesting them to fix the
>>> functioning of virtual viewer in Word. As I am sure you are aware,
>>> JAWS often says 'no track changes' when one presses windows+; and
>>> selects 'revisions', even when there are revisions in a document.
>>>
>>> This is the quickest and simplest way to view revisions and can help
>>> blind lawyers use this feature pretty much as seamlessly as their
>>> sighted counterparts. However, owing to this glitch, one has to access
>>> revisions by adopting far more time-consuming approaches.
>>>
>>> I have reported this to FS, and two of their people are investigating
>>> it. I would urge members of this group to report this problem on the
>>> following email IDs: Bryan Carver <BCarver at vfogroup.com, Cory Jackson
>>> <CJackson at vfogroup.com> and Grant Patterson <GPatterson at vfogroup.com>.
>>>
>>> I recall that at least 4 people had attested to this problem when I
>>> had brought it up a few months ago - Angie, Laura, Sy and Amar. If we
>>> reach out to FS in large numbers, we may be able to get them to
>>> prioritize this and fix the issue. Thank you.
>>>
>>> Best,
>>> Rahul
>>>
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>>
>>
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>
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