[blindlaw] Complaining to Freedom Scientific About the Sporadic Functioning of the Virtual Viewer For Viewing Track Changes In Word

[Rahul Bajaj]

Hi Everyone,

There's been an update from Freedom Scientific on this. They say that
the basic issue is that this feature doesn't work in documents that
have more than 100 revisions. This is because the processing time
required to prepare a list of revisions in such circumstances is more
than what is permissible. To fix this, they'll modify the processing
time in an upcoming JAWS update.

I am not sure if the 100 revisions theory is accurate. I will test out
a few documents with less and more than 100 revisions to ascertain if
that is the actual issue. I was wondering what others think about
this.

Best,
Rahul

On 01/08/2018, Kelby Carlson <kelbycarlson at gmail.com> wrote:
> I use NVDA now and while it doesn't have a virtual viewer, it is also
> much less likely to have huge bugs in upgrades that cause problems like
> this. I was on law review and that was actually what compelled me to
> switch screen readers, JAWS was working so badly. And, NVDA is free!
> On 8/1/2018 8:20 AM, Rahul Bajaj via BlindLaw wrote:
>> Haha, yes. I'll be very happy if they fix it even for Word 16, because
>> switching office versions would be still better than perusing
>> revisions with something like quick keys.
>>
>>
>> Best,
>> Rahul
>>
>> On 01/08/2018, Laura Wolk <laura.wolk at gmail.com> wrote:
>>> Oh Neat. So now, best case scenario, we'll still have two
>>> semi-accessible versions of the most commonly used word processing
>>> program at our disposal if we shell out $1,000. We are so lucky.
>>>
>>> On 8/1/18, Rahul Bajaj <rahul.bajaj1038 at gmail.com> wrote:
>>>> Thanks, Amar and Laura.
>>>> They've told me that they'll investigate the use of the virtual viewer
>>>> in Office 16 and Office 365 and cannot do anything about Office 10
>>>> which I also use a fair bit.
>>>>
>>>> The solution has to be found in MS Office itself; using  Office 365
>>>> just for this is not feasible.
>>>>
>>>> Best,
>>>> Rahul
>>>>
>>>> On 01/08/2018, Laura Wolk via BlindLaw <blindlaw at nfbnet.org> wrote:
>>>>> Thank you, Rahul. I had also reported last fall, and they promised to
>>>>> quote expedite quote the problem, and that it would make its way into
>>>>> the next upgrade. It didn't, of course. With this prompting, I will
>>>>> re-send in my concerns as well. In particular, footnoted trackchanges
>>>>> never show up, not just sporadically, and if there are more than a
>>>>> hundred changes in the document, no revisions are displayed. I will
>>>>> make sure they know this.
>>>>>
>>>>> Laura
>>>>>
>>>>> On 8/1/18, Amar Jain via BlindLaw <blindlaw at nfbnet.org> wrote:
>>>>>> Hi Rahul,
>>>>>>
>>>>>> Glad that you reported too.
>>>>>>
>>>>>> I did few months back, and they wrote back saying upgrading to
>>>>>> Office365
>>>>>> might help! And you know that these things are organization driven.
>>>>>> Let
>>>>>> me
>>>>>> speak to Cory.
>>>>>>
>>>>>> Regards,
>>>>>> Amar Jain
>>>>>>
>>>>>> Sent from my iPhone
>>>>>>
>>>>>>> On 01-Aug-2018, at 4:40 PM, Rahul Bajaj via BlindLaw
>>>>>>> <blindlaw at nfbnet.org>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Hi Everyone,
>>>>>>>
>>>>>>> I have reached out to Freedom Scientific, requesting them to fix the
>>>>>>> functioning of virtual viewer in Word. As I am sure you are aware,
>>>>>>> JAWS often says 'no track changes' when one presses windows+; and
>>>>>>> selects 'revisions', even when there are revisions in a document.
>>>>>>>
>>>>>>> This is the quickest and simplest way to view revisions and can help
>>>>>>> blind lawyers use this feature pretty much as seamlessly as their
>>>>>>> sighted counterparts. However, owing to this glitch, one has to
>>>>>>> access
>>>>>>> revisions by adopting far more time-consuming approaches.
>>>>>>>
>>>>>>> I have reported this to FS, and two of their people are
>>>>>>> investigating
>>>>>>> it. I would urge members of this group to report this problem on the
>>>>>>> following email IDs: Bryan Carver <BCarver at vfogroup.com, Cory
>>>>>>> Jackson
>>>>>>> <CJackson at vfogroup.com> and Grant Patterson
>>>>>>> <GPatterson at vfogroup.com>.
>>>>>>>
>>>>>>> I recall that at least 4 people had attested to this problem when I
>>>>>>> had brought it up a few months ago - Angie, Laura, Sy and Amar. If
>>>>>>> we
>>>>>>> reach out to FS in large numbers, we may be able to get them to
>>>>>>> prioritize this and fix the issue. Thank you.
>>>>>>>
>>>>>>> Best,
>>>>>>> Rahul
>>>>>>>
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