[Blindtlk] A Frantic Plea for Assistance With a PDF File

[Graves, Diane]

Hi Guys,
 
I'm hoping that one of you computer savvy people might be able to help
me.  Please keep in mind that I am  strictly a computer user/operator.
When it comes to programming/trouble shooting, I'm somewhat challenged.
 
Anyway, I have a class which is scheduled to start on Wednesday, and the
textbook I have received, is supposed to be in PDF format, in fact, it
does have a PDF extension, but when I try to open it up in Adobe, it
looks as if it is trying to open the file as a word document, and then
the system just freezes altogether. This file will not open.
 
I am reasonably certain that it is not my program or on my end, because
my other textbooks are still opening and operating perfectly.  To be
sure though, I did download the most recent adobe update, and it is
still doing the same thing.
 
When I first encountered the problem about a week ago, I did contact the
Disabled Student Services Office, for assistance.  They agreed to send
me another copy of the textbook which they did.  This second copy is
doing the same thing.
 
I am going to contact them again today, but, as I've got only a couple
of days to work with, I was hoping that someone could offer some insight
into why the file might be acting like this, and if there is something
that I might be able to do to adjust the format, or somehow gain access
to the file.
 
Any helpful hints would be appreciated.
 
Thanks,
 
 
 
Diane Graves
Civil Rights Specialist
Indiana Civil Rights Commission
Alternative Dispute Resolutions Unit
317-232-2647
 
"IT is service that measures success."
George Washington Carver
 
 
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