[Blindtlk] A Frantic Plea for Assistance With a PDF File

[Gary Wunder]

Is the file only on your computer? If you reach it via a web link, perhaps 
you might want to share that link and a couple of us can try it. If you do, 
of course, contact us off list.

I think, if I were you, that I would do more than make my disability office 
sent another copy. I would make them bring up the document and see for 
themselves that it is not working and that they have not provided you an 
accommodation which is acceptable or even workable.

Gary
----- Original Message ----- 
From: "Graves, Diane" <dgraves at icrc.IN.gov>
To: <nfb-indiana at yahoogroups.com>; "Blind Talk Mailing List" 
<blindtlk at nfbnet.org>
Sent: Monday, June 08, 2009 6:44 AM
Subject: [Blindtlk] A Frantic Plea for Assistance With a PDF File


> Hi Guys,
>
> I'm hoping that one of you computer savvy people might be able to help
> me.  Please keep in mind that I am  strictly a computer user/operator.
> When it comes to programming/trouble shooting, I'm somewhat challenged.
>
> Anyway, I have a class which is scheduled to start on Wednesday, and the
> textbook I have received, is supposed to be in PDF format, in fact, it
> does have a PDF extension, but when I try to open it up in Adobe, it
> looks as if it is trying to open the file as a word document, and then
> the system just freezes altogether. This file will not open.
>
> I am reasonably certain that it is not my program or on my end, because
> my other textbooks are still opening and operating perfectly.  To be
> sure though, I did download the most recent adobe update, and it is
> still doing the same thing.
>
> When I first encountered the problem about a week ago, I did contact the
> Disabled Student Services Office, for assistance.  They agreed to send
> me another copy of the textbook which they did.  This second copy is
> doing the same thing.
>
> I am going to contact them again today, but, as I've got only a couple
> of days to work with, I was hoping that someone could offer some insight
> into why the file might be acting like this, and if there is something
> that I might be able to do to adjust the format, or somehow gain access
> to the file.
>
> Any helpful hints would be appreciated.
>
> Thanks,
>
>
>
> Diane Graves
> Civil Rights Specialist
> Indiana Civil Rights Commission
> Alternative Dispute Resolutions Unit
> 317-232-2647
>
> "IT is service that measures success."
> George Washington Carver
>
>
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