[Blindtlk] A Frantic Plea for Assistance With a PDF File

[Steve Jacobson]

Diane,

please explain in more detail how it appears that the document is being opened in Word before it freezes?  How are you opening the file and what exactly is 
happening?

On Mon, 8 Jun 2009 07:44:36 -0400, Graves, Diane wrote:

>Hi Guys,
> 
>I'm hoping that one of you computer savvy people might be able to help
>me.  Please keep in mind that I am  strictly a computer user/operator.
>When it comes to programming/trouble shooting, I'm somewhat challenged.
> 
>Anyway, I have a class which is scheduled to start on Wednesday, and the
>textbook I have received, is supposed to be in PDF format, in fact, it
>does have a PDF extension, but when I try to open it up in Adobe, it
>looks as if it is trying to open the file as a word document, and then
>the system just freezes altogether. This file will not open.
> 
>I am reasonably certain that it is not my program or on my end, because
>my other textbooks are still opening and operating perfectly.  To be
>sure though, I did download the most recent adobe update, and it is
>still doing the same thing.
> 
>When I first encountered the problem about a week ago, I did contact the
>Disabled Student Services Office, for assistance.  They agreed to send
>me another copy of the textbook which they did.  This second copy is
>doing the same thing.
> 
>I am going to contact them again today, but, as I've got only a couple
>of days to work with, I was hoping that someone could offer some insight
>into why the file might be acting like this, and if there is something
>that I might be able to do to adjust the format, or somehow gain access
>to the file.
> 
>Any helpful hints would be appreciated.
> 
>Thanks,
> 
> 
> 
>Diane Graves
>Civil Rights Specialist
>Indiana Civil Rights Commission
>Alternative Dispute Resolutions Unit
>317-232-2647
> 
>"IT is service that measures success."
>George Washington Carver
> 
> 
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