[Blindtlk] A Frantic Plea for Assistance With a PDF File

[Graves, Diane]

Hi Steve,

Well, I go into adobe and then just do the command to open the file.
What the screen reader (Jaws) says before it freezes is document being
processed, and then it just stops doing anything at all.  The reason I
say that It appears that it is opening in word, is because that is what
my daughter said when she was trying to look at it for me.  She said
there was a word logo that appeared.
 

After mere frustration gave way to trying anything that came to mind, I
went into Windows explorer to see what information I would get there,
and when I did that, it just automatically went into Word and tried to
open it.


When I read Marty's suggestion, I called my daughter and asked her to
try to open the file on her computer.  She tried, and said that the file
opened fine, so it looks as if is a screen reader conflict.  

Is there a way to convert the image file so that it will be more
compatible with the screen reader?.

Diane Graves
Civil Rights Specialist
Indiana Civil Rights Commission
Alternative Dispute Resolutions Unit
317-232-2647
 
"IT is service that measures success."
George Washington Carver
 
 
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-----Original Message-----
From: blindtlk-bounces at nfbnet.org [mailto:blindtlk-bounces at nfbnet.org]
On Behalf Of Steve Jacobson
Sent: Monday, June 08, 2009 10:43 AM
To: Blind Talk Mailing List
Subject: Re: [Blindtlk] A Frantic Plea for Assistance With a PDF File

Diane,

please explain in more detail how it appears that the document is being
opened in Word before it freezes?  How are you opening the file and what
exactly is 
happening?

On Mon, 8 Jun 2009 07:44:36 -0400, Graves, Diane wrote:

>Hi Guys,
> 
>I'm hoping that one of you computer savvy people might be able to help
>me.  Please keep in mind that I am  strictly a computer user/operator.
>When it comes to programming/trouble shooting, I'm somewhat challenged.
> 
>Anyway, I have a class which is scheduled to start on Wednesday, and
the
>textbook I have received, is supposed to be in PDF format, in fact, it
>does have a PDF extension, but when I try to open it up in Adobe, it
>looks as if it is trying to open the file as a word document, and then
>the system just freezes altogether. This file will not open.
> 
>I am reasonably certain that it is not my program or on my end, because
>my other textbooks are still opening and operating perfectly.  To be
>sure though, I did download the most recent adobe update, and it is
>still doing the same thing.
> 
>When I first encountered the problem about a week ago, I did contact
the
>Disabled Student Services Office, for assistance.  They agreed to send
>me another copy of the textbook which they did.  This second copy is
>doing the same thing.
> 
>I am going to contact them again today, but, as I've got only a couple
>of days to work with, I was hoping that someone could offer some
insight
>into why the file might be acting like this, and if there is something
>that I might be able to do to adjust the format, or somehow gain access
>to the file.
> 
>Any helpful hints would be appreciated.
> 
>Thanks,
> 
> 
> 
>Diane Graves
>Civil Rights Specialist
>Indiana Civil Rights Commission
>Alternative Dispute Resolutions Unit
>317-232-2647
> 
>"IT is service that measures success."
>George Washington Carver
> 
> 
>Confidentiality Notice: This E-mail transmission may contain
>confidential and/or legally privileged information intended only for
the
>individual or entity(ies)
>named in the E-mail address. If you are not the intended recipient, be
>advised that any unauthorized disclosure, copying, distribution, or
>acting in reliance
>upon the contents of this E-mail is strictly prohibited. If you have
>received this E-mail transmission in error, please reply to sender to
>arrange for the return and proper delivery of the transmission.
>Subsequently, delete the message from your system immediately.
> 
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