[Blindtlk] FW: question 311 Call centers

[Lloyd Rasmussen]

If you have any information concerning the accessibility of call center
software from Siebel/Oracle, please write directly to Yasmin at
yasmin.reyazuddin at montgomerycountymd.gov , since she is not subscribed to
this listserv.

Lloyd Rasmussen, Kensington, Maryland

-----Original Message-----
From: nfbmd-bounces at nfbnet.org [mailto:nfbmd-bounces at nfbnet.org] On Behalf
Of Reyazuddin, Yasmin
Sent: Friday, October 23, 2009 8:46 AM
To: Jobs for the Blind

Hi list, 

I have a technical  and job related question. As you may know that many
states and cities have setup a 311 call centers where people can call to get
information about services. 

Here in Montgomery county MD we are setting up the same and I will be one of
the staff in such center answering calls.  

Does anyone know of a blind person who works at the 311 center and or have
worked. 

The technical question is that the computers will be connected with our
phone lines. I have seen that system work for blind people but I do not know
if the sieble system from Oracle system works with Jaws. 

If anyone teche knows the answer please respond. I need to know by Monday. 

 

 

Yasmin Reyazuddin 
Information & Referral unit 
Department of Health & human services 
401 Hungerford Drive (1st floor) 
Rockville MD 20850 
Phone 240-777-1245 (info line) 
240-777-1556 (personal line) 
Fax: 240-777-4636 
TTY: 240-777-1295 

Office hours 8:30 am to 5:00 pm 

Languages English, Hindi, Urdu