[Blindtlk] Thought you all might find this interesting -AirTran fined $500K for disability violations

[Peachtree Travel]

Ray:

By law, all the airlines are required to have a system in place to document 
all disability complaints.  This stems from the ADA mandates.  Sounds like 
Air Tran was either underreporting the complaints or doing nothing in a 
timely manner regarding the complaints they already had on file.

It also seems most of the complaints that Air ran is being accused of 
underreporting or not taking action on are from wheelchair users or not 
helping a blind person get to their flight or connection on time.

I remember when working for Marriott International, we had strict guidelines 
for ADA calls.  We could never tell the disability caller there wasn't any 
accessible rooms in the hotel.  If we couldn't guaranty them a accessible 
room, we had to finish the reservation and transfer the call to the ADA 
department.

The biggest compliment you can pay me is to recommend my services!

Maurice

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