[Blindtlk] Thought you all might find this interesting -AirTran fined $500K for disability violations

[Hyde, David W. (ESC)]

The objection is to forced pre-boarding.  

-----Original Message-----
From: blindtlk-bounces at nfbnet.org [mailto:blindtlk-bounces at nfbnet.org] On Behalf Of Peachtree Travel
Sent: Tuesday, August 31, 2010 7:51 AM
To: Blind Talk Mailing List
Subject: Re: [Blindtlk] Thought you all might find this interesting -AirTran fined $500K for disability violations

Ray:

By law, all the airlines are required to have a system in place to document all disability complaints.  This stems from the ADA mandates.  Sounds like Air Tran was either underreporting the complaints or doing nothing in a timely manner regarding the complaints they already had on file.

It also seems most of the complaints that Air ran is being accused of underreporting or not taking action on are from wheelchair users or not helping a blind person get to their flight or connection on time.

I remember when working for Marriott International, we had strict guidelines for ADA calls.  We could never tell the disability caller there wasn't any accessible rooms in the hotel.  If we couldn't guaranty them a accessible room, we had to finish the reservation and transfer the call to the ADA department.

The biggest compliment you can pay me is to recommend my services!

Maurice

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