[Blindtlk] Thought you all might find this interesting-AirTranfined $500K for disability violations

Tue Aug 31 14:03:19 UTC 2010

With regard to preboarding, I think the word "preference" is the key. There was a time when it was forced on us whether we wanted it or not.

We are all individuals. Another example would be perhaps crossing a busy intersection. There are some blind individuals who would prefer to have a fellow crosser offer an arm or some assistance. There are others who feel competent in this area and would prefer to be left alone to do it themselves. With regard to the latter group, if a sighted person comes up and offers some assistance which is politely refused and the sighted person goes on about their business, , there is no problem. If, however, that sighted person insists, grabs the blind person's arm, not taking "no" for an answer, that constitutes a major problem and should  not be tolerated.

person

Diane Graves
Civil Rights Specialist
Indiana Civil Rights Commission
Alternative Dispute Resolutions Unit
317-232-2647

"It is service that measures success."
George Washington Carver

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-----Original Message-----
From: blindtlk-bounces at nfbnet.org [mailto:blindtlk-bounces at nfbnet.org] On Behalf Of cheryl echevarria
Sent: Tuesday, August 31, 2010 9:34 AM
To: Blind Talk Mailing List
Subject: Re: [Blindtlk] Thought you all might find this interesting-AirTran fined $500K for disability violations

I am making note to this because after the convention, I got a lot of 
e-mails asking me who to contact at the airlines where it was related to a 
guide dog user, having issues with the staff or a blind person force to sit 
in wheelchairs.

It is just a topic, and we don't know what other issues airtran has, they 
might not think it is worth noting about guide dogs and the blind.  Who 
knows, I posted it as interest and reminding people here since we are a 
non-profit organization that is an advocacy group for the blind.

The biggest compliment you can pay me is to recommend my services!

Cheryl Echevarria
Independent Travel Consultant
C10-10646

http://Echevarriatravel.com
1-866-580-5574
skype: angeldn3

Reservations at echevarriatravel.com
Affiliated as an Independent Contractor with Montrose Travel CST-1018299-10
Affiliated as an Independent Contractor with Absolute Cruise and Travel Inc.

----- Original Message ----- 
From: "Hyde, David W. (ESC)" <david.hyde at wcbvi.k12.wi.us>
To: "'Blind Talk Mailing List'" <blindtlk at nfbnet.org>
Sent: Tuesday, August 31, 2010 8:58 AM
Subject: Re: [Blindtlk] Thought you all might find this interesting-AirTran 
fined $500K for disability violations

> The objection is to forced pre-boarding.
>
> -----Original Message-----
> From: blindtlk-bounces at nfbnet.org [mailto:blindtlk-bounces at nfbnet.org] On 
> Behalf Of Peachtree Travel
> Sent: Tuesday, August 31, 2010 7:51 AM
> To: Blind Talk Mailing List
> Subject: Re: [Blindtlk] Thought you all might find this 
> interesting -AirTran fined $500K for disability violations
>
> Ray:
>
> By law, all the airlines are required to have a system in place to 
> document all disability complaints.  This stems from the ADA mandates. 
> Sounds like Air Tran was either underreporting the complaints or doing 
> nothing in a timely manner regarding the complaints they already had on 
> file.
>
> It also seems most of the complaints that Air ran is being accused of 
> underreporting or not taking action on are from wheelchair users or not 
> helping a blind person get to their flight or connection on time.
>
> I remember when working for Marriott International, we had strict 
> guidelines for ADA calls.  We could never tell the disability caller there 
> wasn't any accessible rooms in the hotel.  If we couldn't guaranty them a 
> accessible room, we had to finish the reservation and transfer the call to 
> the ADA department.
>
> The biggest compliment you can pay me is to recommend my services!
>
> Maurice
>
> We know that you have a choice in choosing a Travel Partner and truly 
> appreciate that you have selected Peachtree Travel.
>
> Independent Travel Consultant
> http://www.Peachtreetravel.net
> (phone) 888-389-2723
> (fax) 888-563-4698
> Reservations at peachtreetravel.net
> Affiliated as an Independent Contractor with Montrose Travel 
> CST-1018299-10
>
>
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