[Blindtlk] Thought you all might find thisinteresting-AirTranfined $500K for disability violations

Tue Aug 31 14:21:32 UTC 2010

I have observed blind individuals who refused assistance from the flight 
crew when boarding and they held everyone else up while fumbling around. 
This is a real issue that blind individuals should take into consideration. 
I have vision, however, I always allow a member of the flight crew to assist 
me in locating my seat quickly.  If you are a frequent business flier, then 
you know time is money!!
Steve
----- Original Message ----- 
From: "Graves, Diane" <dgraves at icrc.IN.gov>
To: "'Blind Talk Mailing List'" <blindtlk at nfbnet.org>
Sent: Tuesday, August 31, 2010 10:03 AM
Subject: Re: [Blindtlk] Thought you all might find 
thisinteresting-AirTranfined $500K for disability violations


> With regard to preboarding, I think the word "preference" is the key. 
> There was a time when it was forced on us whether we wanted it or not.
>
> We are all individuals. Another example would be perhaps crossing a busy 
> intersection. There are some blind individuals who would prefer to have a 
> fellow crosser offer an arm or some assistance. There are others who feel 
> competent in this area and would prefer to be left alone to do it 
> themselves. With regard to the latter group, if a sighted person comes up 
> and offers some assistance which is politely refused and the sighted 
> person goes on about their business, , there is no problem. If, however, 
> that sighted person insists, grabs the blind person's arm, not taking "no" 
> for an answer, that constitutes a major problem and should  not be 
> tolerated.
>
> person
>
>
> Diane Graves
> Civil Rights Specialist
> Indiana Civil Rights Commission
> Alternative Dispute Resolutions Unit
> 317-232-2647
>
> "It is service that measures success."
> George Washington Carver
>
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> -----Original Message-----
> From: blindtlk-bounces at nfbnet.org [mailto:blindtlk-bounces at nfbnet.org] On 
> Behalf Of cheryl echevarria
> Sent: Tuesday, August 31, 2010 9:34 AM
> To: Blind Talk Mailing List
> Subject: Re: [Blindtlk] Thought you all might find this 
> interesting-AirTran fined $500K for disability violations
>
> I am making note to this because after the convention, I got a lot of
> e-mails asking me who to contact at the airlines where it was related to a
> guide dog user, having issues with the staff or a blind person force to 
> sit
> in wheelchairs.
>
> It is just a topic, and we don't know what other issues airtran has, they
> might not think it is worth noting about guide dogs and the blind.  Who
> knows, I posted it as interest and reminding people here since we are a
> non-profit organization that is an advocacy group for the blind.
>
>
> The biggest compliment you can pay me is to recommend my services!
>
> Cheryl Echevarria
> Independent Travel Consultant
> C10-10646
>
> http://Echevarriatravel.com
> 1-866-580-5574
> skype: angeldn3
>
> Reservations at echevarriatravel.com
> Affiliated as an Independent Contractor with Montrose Travel 
> CST-1018299-10
> Affiliated as an Independent Contractor with Absolute Cruise and Travel 
> Inc.
>
>
> ----- Original Message ----- 
> From: "Hyde, David W. (ESC)" <david.hyde at wcbvi.k12.wi.us>
> To: "'Blind Talk Mailing List'" <blindtlk at nfbnet.org>
> Sent: Tuesday, August 31, 2010 8:58 AM
> Subject: Re: [Blindtlk] Thought you all might find this 
> interesting-AirTran
> fined $500K for disability violations
>
>
>> The objection is to forced pre-boarding.
>>
>> -----Original Message-----
>> From: blindtlk-bounces at nfbnet.org [mailto:blindtlk-bounces at nfbnet.org] On
>> Behalf Of Peachtree Travel
>> Sent: Tuesday, August 31, 2010 7:51 AM
>> To: Blind Talk Mailing List
>> Subject: Re: [Blindtlk] Thought you all might find this
>> interesting -AirTran fined $500K for disability violations
>>
>> Ray:
>>
>> By law, all the airlines are required to have a system in place to
>> document all disability complaints.  This stems from the ADA mandates.
>> Sounds like Air Tran was either underreporting the complaints or doing
>> nothing in a timely manner regarding the complaints they already had on
>> file.
>>
>> It also seems most of the complaints that Air ran is being accused of
>> underreporting or not taking action on are from wheelchair users or not
>> helping a blind person get to their flight or connection on time.
>>
>> I remember when working for Marriott International, we had strict
>> guidelines for ADA calls.  We could never tell the disability caller 
>> there
>> wasn't any accessible rooms in the hotel.  If we couldn't guaranty them a
>> accessible room, we had to finish the reservation and transfer the call 
>> to
>> the ADA department.
>>
>> The biggest compliment you can pay me is to recommend my services!
>>
>> Maurice
>>
>> We know that you have a choice in choosing a Travel Partner and truly
>> appreciate that you have selected Peachtree Travel.
>>
>> Independent Travel Consultant
>> http://www.Peachtreetravel.net
>> (phone) 888-389-2723
>> (fax) 888-563-4698
>> Reservations at peachtreetravel.net
>> Affiliated as an Independent Contractor with Montrose Travel
>> CST-1018299-10
>>
>>
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>
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