[Blindtlk] Thought you all might find this interesting-AirTran fined $500K for disability violations

[Chasity Jackson]

I can only speak from my own experiences, of course, but I have had nothing 
but positive interactions with Airtran staff. They were more than helpful, 
both in rushed and in non-rushed situations. Every time I have flown with 
them, I have had a connection in Atlanta.
----- Original Message ----- 
From: "Hyde, David W. (ESC)" <david.hyde at wcbvi.k12.wi.us>
To: "'Blind Talk Mailing List'" <blindtlk at nfbnet.org>
Sent: Tuesday, August 31, 2010 7:58 AM
Subject: Re: [Blindtlk] Thought you all might find this interesting-AirTran 
fined $500K for disability violations


> The objection is to forced pre-boarding.
>
> -----Original Message-----
> From: blindtlk-bounces at nfbnet.org [mailto:blindtlk-bounces at nfbnet.org] On 
> Behalf Of Peachtree Travel
> Sent: Tuesday, August 31, 2010 7:51 AM
> To: Blind Talk Mailing List
> Subject: Re: [Blindtlk] Thought you all might find this 
> interesting -AirTran fined $500K for disability violations
>
> Ray:
>
> By law, all the airlines are required to have a system in place to 
> document all disability complaints.  This stems from the ADA mandates. 
> Sounds like Air Tran was either underreporting the complaints or doing 
> nothing in a timely manner regarding the complaints they already had on 
> file.
>
> It also seems most of the complaints that Air ran is being accused of 
> underreporting or not taking action on are from wheelchair users or not 
> helping a blind person get to their flight or connection on time.
>
> I remember when working for Marriott International, we had strict 
> guidelines for ADA calls.  We could never tell the disability caller there 
> wasn't any accessible rooms in the hotel.  If we couldn't guaranty them a 
> accessible room, we had to finish the reservation and transfer the call to 
> the ADA department.
>
> The biggest compliment you can pay me is to recommend my services!
>
> Maurice
>
> We know that you have a choice in choosing a Travel Partner and truly 
> appreciate that you have selected Peachtree Travel.
>
> Independent Travel Consultant
> http://www.Peachtreetravel.net
> (phone) 888-389-2723
> (fax) 888-563-4698
> Reservations at peachtreetravel.net
> Affiliated as an Independent Contractor with Montrose Travel 
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>
>
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