[Blindtlk] nfb and southwest

Wed Jun 1 00:26:43 UTC 2011

How about giving us some examples of "mistreatment".  I'll take free all day 
long if the company made an honest mistake.
Steve
----- Original Message ----- 
From: "Peter Donahue" <pdonahue2 at satx.rr.com>
To: "Blind Talk Mailing List" <blindtlk at nfbnet.org>
Sent: Friday, May 27, 2011 12:08 PM
Subject: Re: [Blindtlk] nfb and southwest


> Good morning everyone,
>
> Their horrendous treatment of passengers with special needs goes beyond 
> the
> accessibility of their Web Site.     In addition to the blind large
> passengers know this all too well!Yours truly knows this from personal
> experience. I'm mentioning this issue as it illustrates a pattern of
> behavior by Southwest and other airlines.
>
>    Just a word to the wise. Whenever a passenger receives less than
> favorable treatment by this airline they have a crafty way of telling
> disgruntled fliers to "Sit down and shut up" by issuing them vouchers for
> free travel! My advice, don't fall for his crap!Other airlines did this
> whenever blind passengers were mistreated by giving them vouchers for free
> travel. Fortunately the NFB told them that this stuff wouldn't fix the
> problem and Southwest needs to hear the same message. We once sued them 
> for
> $10,000,000 due to their mistreatment of a passenger with a guide dog back
> in the early 1970s.
>
>    Southwest believes that issuing passengers vouchers for free travel is 
> a
> way for them to "Make it right" so they can continue to do their "Dirty
> work." If you asked me this is nothing but a form of appeasement and
> absolute horsepuckey! If Southwest and other airlines can afford to give
> away free travel to discontented passengers they can afford to make their
> Web site accessible, implement better cargo handling procedures to prevent
> damage to sensitive items such as professional recording equipment, 
> install
> wider seats on their planes (Especially the new aircraft they currently 
> have
> on order and those they will obtain due to their merger with Airtran),work
> with organizations such as the NFB to insure that their personnel know the
> best ways to assist blind passengers, the list goes on.
>
>    Again if anyone experiences ill treatment by Southwest or any airline
> and is told to "Sit down and shut up" in the form of the issuance of
> vouchers for free flights don't fall for it! Let them know that you will
> only consider them having "Made things right" with you by their doing
> nothing less than fixing the problem that caused your dissatisfaction with
> them in the first place.
>
>    By the way the line "Sit down and shut up" comes from Dr. Maurer. He
> gave a speech in 1986 in which he repeated it over and over again.
>
> Peter Donahue whose fuze from mistreatment by Southwest Airlines two years
> ago is still lit and who is not looking forward to having to fly with them
> again.
>
>
> Original Message ----- 
> From: "Bryan Schulz" <b.schulz at sbcglobal.net>
> To: "Blind Talk Mailing List" <blindtlk at nfbnet.org>
> Sent: Friday, May 27, 2011 9:41 AM
> Subject: Re: [Blindtlk] nfb and southwest
>
>
> hi,
>
> so a resolution was passed.
> "we strongly urge"' doesn't mandate squat!
>
> Bryan Schulz
>
> ----- Original Message ----- 
> From: "David R.Stayer" <davidandloristayer at verizon.net>
> To: <blindtlk at nfbnet.org>
> Sent: Friday, May 27, 2011 9:17 AM
> Subject: Re: [Blindtlk] nfb and southwest
>
>
>> Perhaps w4e caN GET AN UPDATE AT CONVENTGION.
>>
>> ----- Original Message -----
>> From: cheryl echevarria <cherylandmaxx at hotmail.com>
>> To: "Blind Talk Mailing List" <blindtlk at nfbnet.org>
>> Date: Friday, May 27, 2011 06:03:35 AM
>> Subject: Re: [Blindtlk] nfb and southwest
>>
>>>
>>>
>>> Yes but many people have been having issues with the Southwest.com
>>> website, this issue has not been rectified, when I use the website, it 
>>> is
>>> not recognizable either I have to call Southwest.com and the
>>> reservationists don't know anything about it.
>>>
>>> But it is not that accessible.
>>>
>>>
>>> Leading the Way in Independent Travel
>>>
>>> Cheryl Echevarria
>>> http://www.Echevarriatravel.com<http://www.echevarriatravel.com/>
>>> 631-456-5394
>>> reservations at echevarriatravel.com<mailto:reservations at echevarriatravel.com>
>>>
>>>
>>>
>>> Affiliated as an Independent Contractor with Montrose Travel
>>> CST-1018299-10
>>> Affiliated as an Independent Contractor with Absolute Cruise and Travel,
>>> Inc.
>>>   ----- Original Message ----- 
>>>   From: David R.Stayer<mailto:davidandloristayer at verizon.net>
>>>   To: blindtlk at nfbnet.org<mailto:blindtlk at nfbnet.org>
>>>   Sent: Friday, May 27, 2011 9:11 AM
>>>   Subject: Re: [Blindtlk] nfb and southwest
>>>
>>>
>>>   We passed a resolution regarding this issue last year.
>>>
>>>   ----- Original Message -----
>>>   From: mr. hooper
>>> <james_hooper at earthlink.net<mailto:james_hooper at earthlink.net>>
>>>   To:  <blindtlk at nfbnet.org<mailto:blindtlk at nfbnet.org>>
>>>   Date: Friday, May 27, 2011 02:58:10 AM
>>>   Subject: [Blindtlk] nfb and southwest
>>>
>>>   >
>>>   >
>>>   > greetings all federationists am i correct that their was an issue
>>> between nfb and southwest?
>>>   >  at one time up to a week ago   their site had a link that made it
>>> very usable.  they hav since moved the link to a different screen making
>>> it vertually imposible  to book a flight i was just wondering what nfb's
>>> sbance had been with accessability of their website.
>>>   >   i have contacted both southwest and their response was we don't
>>> have to comply with scrreen readers. i also contacted nfb's answer line
>>> in terms of technology so hopefully they can fesove the issue.  when i
>>> first contacted southwest a week ago i wasn't confruntational at all,  i
>>> just wanted to point out that at one time their site worked quite well.
>>>   > _______________________________________________
>>>   > blindtlk mailing list
>>>   > blindtlk at nfbnet.org<mailto:blindtlk at nfbnet.org>
>>>   >
>>> http://www.nfbnet.org/mailman/listinfo/blindtlk_nfbnet.org<http://www.nfbnet.org/mailman/listinfo/blindtlk_nfbnet.org>
>>>   > To unsubscribe, change your list options or get your account info 
>>> for
>>> blindtlk:
>>>   >
>>> http://www.nfbnet.org/mailman/options/blindtlk_nfbnet.org/davidandloristayer%40verizon.net<http://www.nfbnet.org/mailman/options/blindtlk_nfbnet.org/davidandloristayer%40verizon.net>
>>>
>>>   Each day is a precious gift.
>>>   David R. Stayer,  LCSW-R
>>>
>>>   _______________________________________________
>>>   blindtlk mailing list
>>>   blindtlk at nfbnet.org<mailto:blindtlk at nfbnet.org>
>>>
>>> http://www.nfbnet.org/mailman/listinfo/blindtlk_nfbnet.org<http://www.nfbnet.org/mailman/listinfo/blindtlk_nfbnet.org>
>>>   To unsubscribe, change your list options or get your account info for
>>> blindtlk:
>>>
>>> http://www.nfbnet.org/mailman/options/blindtlk_nfbnet.org/cherylandmaxx%40hotmail.com<http://www.nfbnet.org/mailman/options/blindtlk_nfbnet.org/cherylandmaxx%40hotmail.com>
>>> _______________________________________________
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>>> To unsubscribe, change your list options or get your account info for
>>> blindtlk:
>>> http://www.nfbnet.org/mailman/options/blindtlk_nfbnet.org/davidandloristayer%40verizon.net
>>
>> Each day is a precious gift.
>> David R. Stayer,  LCSW-R
>>
>> _______________________________________________
>> blindtlk mailing list
>> blindtlk at nfbnet.org
>> http://www.nfbnet.org/mailman/listinfo/blindtlk_nfbnet.org
>> To unsubscribe, change your list options or get your account info for
>> blindtlk:
>> http://www.nfbnet.org/mailman/options/blindtlk_nfbnet.org/b.schulz%40sbcglobal.net
>
>
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>
>
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