[Blindtlk] Southwest Airlines Web Site

[Steve P. Deeley]

Yeah right!
Steve
----- Original Message ----- 
From: "Peter Donahue" <pdonahue2 at satx.rr.com>
To: "NFBnet Blind Talk Mailing List" <blindtlk at nfbnet.org>
Sent: Saturday, June 04, 2011 4:44 PM
Subject: [Blindtlk] Southwest Airlines Web Site


> Hello again everyone,
>
>    I neglected to mention in my earlier post that Sebastian with Southwest
> Airlines told me the he had to assist a number of blind passengers that 
> had
> difficulty accessing their Web site since it's latest reincarnation was
> launched. I told him that this too is an issue which could cause blind
> passengers to take their business to other airlines or investigate other
> flying alternatives and that they need to fix the accessibility of their 
> Web
> site. Continuing to ignore the blind community can result in another PR.
> nightmare as the customer of size policy has become. Again I reminded them
> that the Nation's blind will only consider this situation put right when 
> we
> like other passengers can buy our tickets online and have access to all
> other areas of their Web site. Issuing free travel vouchers is only a way 
> to
> distract dissatisfied passengers. This is within their control and they 
> need
> to be held accountable for making their Web site 100% usable by blind
> passengers. Here's hoping everyone is having a great weekend.
>
> Peter Donahue
>
> "Will you come and awake our lost land from its slumber
>      And her fetters we'll break, links that long are encumbered.
>      And the air will resound with hosannas to greet you
>      On the shore will be found gallant Irishmen to greet you."
> Will You Come to the Bower
> Traditional Irish Folk Song
>
>
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