[Blindtlk] nfb and southwest

Fri May 27 16:27:54 UTC 2011

Good morning Cheryl and everyone,

        It's also the responsibility of mistreated passengers to demand that 
their issues be corrected and to not be lead in to thinking that their 
complaints will be resolved by Southwest or other airlines giving them 
vouchers for free travel. Please see my previous post for further 
information. I must call out what Southwest calls "Customers of Size" as 
they're a part of the problem as in most cases Southwest issued them free 
travel vouchers making them believe that this problem will be fixed when in 
truth they're going to keep doing their dirty work. They should have refused 
the vouchers and demanded that wider seats be installed on their aircraft. 
Yes it's true it would mean slightly higher prices but if paying more for a 
plane ticket will mean that their planes will have seating capable of 
accommodating passengers of any size and will be available on all legs of 
their flights all I can say is "Bring it on!" Airlines have also done this 
to the blind hence the illustration.

    As for us we tried booking travel on other airlines. I have enough 
frequent flier points for a first class upgrade on Continental but they 
could only give it to me on the legs between Houston and Orlando hence we're 
stuck flying on Southwest. There are only four chapter members from here 
going to the convention so a charter was out-of-the-question. All the best.

Peter Donahue

----- Original Message ----- 
From: "cheryl echevarria" <cherylandmaxx at hotmail.com>
To: "Blind Talk Mailing List" <blindtlk at nfbnet.org>
Sent: Friday, May 27, 2011 9:20 AM
Subject: Re: [Blindtlk] nfb and southwest

Hi all, let me explain about Southwest and Airtran, which are now the same 
company under Southwest.

They might be the cheapest out there for flights, one problem is with them 
they are not under the same umbrella of all the other airlines including 
most International Airlines that fly in and out of the US.

They are not ARC - Airlines Reporting Corporation, this really shouldn't 
matter to the everyday client, but in the industry that is a pain in the 
butt, we don't get updates from the airlines should your flights change or 
be cancelled until the last minute, and here is a little more explanation on 
what it is.

is a technology solutions company providing transaction settlement and data 
information services. Airlines, travel agencies, Corporate Travel 
Departments (CTD), railroads, and other travel suppliers process more than 
$80 billion annually through ARC's world-class settlement system - making it 
the financial backbone of travel distribution. ARC COMPASS®, the leading, 
trusted source for travel transaction information, powers data and 
analytical tools that help ARC customers make confident business decisions.

Now it also has to follow ADA and Air Carrier Access Act, which is stronger 
then the ADA in our favor.

But the problem is that since they are not part of ARC, they think they can 
do anything they want, until someone like NFB or any other organization 
comes around and shows them that they are wrong and then does it again.

I have not had any issues flying southwest, and they are the only airlines 
out of my are of Long Island I can use without going to JFK.

Just putting my 2 cents again.

They don't work well with us Travel Professionals either. Since we have to 
have ARC Certification to book air fees, since I am under a host agency, 
rather 2, that they have the ARC certifications. So if someone is just 
looking for airfare unless they cannot maneuver the websites I have no 
problem in booking airfare for anyone.

Leading the Way in Independent Travel

Cheryl Echevarria
http://www.Echevarriatravel.com<http://www.echevarriatravel.com/>
631-456-5394
reservations at echevarriatravel.com<mailto:reservations at echevarriatravel.com>

Affiliated as an Independent Contractor with Montrose Travel CST-1018299-10
Affiliated as an Independent Contractor with Absolute Cruise and Travel, 
Inc.
  ----- Original Message ----- 
  From: David R.Stayer<mailto:davidandloristayer at verizon.net>
  To: blindtlk at nfbnet.org<mailto:blindtlk at nfbnet.org>
  Sent: Friday, May 27, 2011 9:11 AM
  Subject: Re: [Blindtlk] nfb and southwest

  We passed a resolution regarding this issue last year.

  ----- Original Message -----
  From: mr. hooper 
<james_hooper at earthlink.net<mailto:james_hooper at earthlink.net>>
  To:  <blindtlk at nfbnet.org<mailto:blindtlk at nfbnet.org>>
  Date: Friday, May 27, 2011 02:58:10 AM
  Subject: [Blindtlk] nfb and southwest

  >
  >
  > greetings all federationists am i correct that their was an issue 
between nfb and southwest?
  >  at one time up to a week ago   their site had a link that made it very 
usable.  they hav since moved the link to a different screen making it 
vertually imposible  to book a flight i was just wondering what nfb's sbance 
had been with accessability of their website.
  >   i have contacted both southwest and their response was we don't have 
to comply with scrreen readers. i also contacted nfb's answer line in terms 
of technology so hopefully they can fesove the issue.  when i first 
contacted southwest a week ago i wasn't confruntational at all,  i just 
wanted to point out that at one time their site worked quite well.
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  Each day is a precious gift.
  David R. Stayer,  LCSW-R

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