[Blindtlk] a JAWS problem

[Chris Nusbaum]

Hi everyone,

 

                I am having a problem with JAWS which I am hoping you can
help me with. I recently upgraded from JAWS 12 to JAWS 13 and have
downloaded version 13 to my computer. When our school system purchased the
JAWS upgrade, they told me my SMA was also upgraded. However, now when I
turn JAWS on on my home computer, a dialogue comes up saying that my current
authorization is for an earlier version and asking if I want to activate my
software. When I click the OK button, the activation dialogue comes up and
asks me to choose whether I want to update the authorization or run as demo.
Clicking the update authorization button brings up the prompt to type in my
authorization code. This number is already filled in, so (as per
instructions from the dialogue box) I click next. A message then comes up
telling me to wait while a license code is retrieved. A few seconds later,
JAWS says that my activation has been successfully completed. When I click
the finish button, the original dialogue about my current authorization
being for an earlier version comes up again, but this time when I click OK
I'm brought back to the regular JAWS window.

 

                It would make sense that I had to go through this process if
I was activating my new JAWS version for the first time. However, this is
not the case, as I did all this when I first upgraded JAWS on this computer.
But this is happening every time I turn my computer on. In addition, even
after I go through the activation process, JAWS still runs in 40-minute mode
as if I were running it as a demo. Does anyone have any idea as to why this
could be happening and how to fix it so the full version of JAWS 13 will run
on this computer? Any help would be greatly appreciated. I am also copying
Freedom Scientific technical support on this note, so hopefully they will
get back to me on Monday if the problem hasn't been fixed before then. I
just knew that FS wouldn't be open again until Monday, so I am posting this
question to the list in the hopes that I will be able to fix the problem
sooner rather than later.

 

Thank you,

 

Chris Nusbaum