[Blindtlk] a JAWS problem

[Ringlein, Ellen]

Chris,
Have you tried re-initializing JAWS. This option is under the utilities menu in JAWS.

Ellen
Sent from my iPhone

On Dec 1, 2012, at 2:11 PM, "Chris Nusbaum" <dotkid.nusbaum at gmail.com> wrote:

> Hi everyone,
> 
> 
> 
>                I am having a problem with JAWS which I am hoping you can
> help me with. I recently upgraded from JAWS 12 to JAWS 13 and have
> downloaded version 13 to my computer. When our school system purchased the
> JAWS upgrade, they told me my SMA was also upgraded. However, now when I
> turn JAWS on on my home computer, a dialogue comes up saying that my current
> authorization is for an earlier version and asking if I want to activate my
> software. When I click the OK button, the activation dialogue comes up and
> asks me to choose whether I want to update the authorization or run as demo.
> Clicking the update authorization button brings up the prompt to type in my
> authorization code. This number is already filled in, so (as per
> instructions from the dialogue box) I click next. A message then comes up
> telling me to wait while a license code is retrieved. A few seconds later,
> JAWS says that my activation has been successfully completed. When I click
> the finish button, the original dialogue about my current authorization
> being for an earlier version comes up again, but this time when I click OK
> I'm brought back to the regular JAWS window.
> 
> 
> 
>                It would make sense that I had to go through this process if
> I was activating my new JAWS version for the first time. However, this is
> not the case, as I did all this when I first upgraded JAWS on this computer.
> But this is happening every time I turn my computer on. In addition, even
> after I go through the activation process, JAWS still runs in 40-minute mode
> as if I were running it as a demo. Does anyone have any idea as to why this
> could be happening and how to fix it so the full version of JAWS 13 will run
> on this computer? Any help would be greatly appreciated. I am also copying
> Freedom Scientific technical support on this note, so hopefully they will
> get back to me on Monday if the problem hasn't been fixed before then. I
> just knew that FS wouldn't be open again until Monday, so I am posting this
> question to the list in the hopes that I will be able to fix the problem
> sooner rather than later.
> 
> 
> 
> Thank you,
> 
> 
> 
> Chris Nusbaum
> 
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