[Blindtlk] a JAWS problem

Mon Dec 3 22:59:14 UTC 2012

Hi all,

	Good news!!! Freedom Scientific got back to me with some
step-by-step instructions on how to fix the problem. It turns out that they
reset my upgrade availability to 3 versions instead of 0, so I was able to
successfully upgrade to JAWS 14. Thank you everyone for your help!

Chris

-----Original Message-----
From: christopher nusbaum [mailto:dotkid.nusbaum at gmail.com] 
Sent: Sunday, December 02, 2012 12:39 PM
To: Blind Talk Mailing List
Subject: Re: [Blindtlk] a JAWS problem

Well, I'm getting some different information from different people. I do
know that my SMA was upgraded. But, when I called freedom scientific a
couple months ago to ask them Whether I could upgrade it to Jaws 14 once I
had the jaws 13, they said something about the fact that I would need it
Jaws 13 on my computer and then would need to purchase another SMA upgrade
to get Jaws 14th. However, most ass am a upgrades cover three versions of
jaws, which is what the tech people from the school system were telling me.
Apparently, they were under the understanding that once they bought my SMA
upgrade I could upgrade to Jaws 14. If this is true, I might just do that.

Chris Nusbaum

Sent from my iPhone

On Dec 2, 2012, at 10:47 AM, Mike Freeman <k7uij at panix.com> wrote:

> Does Chris *really* know his SMA has been upgraded? If so, it seems 
> unusual he couldn't just update to JAWS 14. He might want to call FS
tomorrow.
>
> Mike Freeman
>
>
> -----Original Message-----
> From: blindtlk [mailto:blindtlk-bounces at nfbnet.org] On Behalf Of 
> Ringlein, Ellen
> Sent: Sunday, December 02, 2012 7:22 AM
> To: Blind Talk Mailing List
> Cc: blindtlk at nfbnet.org; support at freedomscientific.com
> Subject: Re: [Blindtlk] a JAWS problem
>
> Chris,
> Have you tried re-initializing JAWS. This option is under the 
> utilities menu in JAWS.
>
> Ellen
> Sent from my iPhone
>
> On Dec 1, 2012, at 2:11 PM, "Chris Nusbaum" <dotkid.nusbaum at gmail.com>
> wrote:
>
>> Hi everyone,
>>
>>
>>
>>               I am having a problem with JAWS which I am hoping you 
>> can help me with. I recently upgraded from JAWS 12 to JAWS 13 and 
>> have downloaded version 13 to my computer. When our school system 
>> purchased the JAWS upgrade, they told me my SMA was also upgraded. 
>> However, now when I turn JAWS on on my home computer, a dialogue 
>> comes up saying that my current authorization is for an earlier 
>> version and asking if I want to activate my software. When I click 
>> the OK button, the activation dialogue comes up and asks me to choose 
>> whether I want to
> update the authorization or run as demo.
>> Clicking the update authorization button brings up the prompt to type 
>> in my authorization code. This number is already filled in, so (as 
>> per instructions from the dialogue box) I click next. A message then 
>> comes up telling me to wait while a license code is retrieved. A few 
>> seconds later, JAWS says that my activation has been successfully
completed.
>> When I click the finish button, the original dialogue about my 
>> current authorization being for an earlier version comes up again, 
>> but this time when I click OK I'm brought back to the regular JAWS
window.
>>
>>
>>
>>               It would make sense that I had to go through this 
>> process if I was activating my new JAWS version for the first time.
>> However, this is not the case, as I did all this when I first 
>> upgraded
> JAWS on this computer.
>> But this is happening every time I turn my computer on. In addition, 
>> even after I go through the activation process, JAWS still runs in 
>> 40-minute mode as if I were running it as a demo. Does anyone have 
>> any idea as to why this could be happening and how to fix it so the 
>> full version of JAWS 13 will run on this computer? Any help would be 
>> greatly appreciated. I am also copying Freedom Scientific technical 
>> support on this note, so hopefully they will get back to me on Monday 
>> if the problem hasn't been fixed before then. I just knew that FS 
>> wouldn't be open again until Monday, so I am posting this question to 
>> the list in the hopes that I will be able to fix the problem sooner 
>> rather
> than later.
>>
>>
>>
>> Thank you,
>>
>>
>>
>> Chris Nusbaum
>>
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>
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