[Blindtlk] a JAWS problem

[christopher nusbaum]

Well, I'm getting some different information from different people. I
do know that my SMA was upgraded. But, when I called freedom
scientific a couple months ago to ask them Whether I could upgrade it
to Jaws 14 once I had the jaws 13, they said something about the fact
that I would need it Jaws 13 on my computer and then would need to
purchase another SMA upgrade to get Jaws 14th. However, most ass am a
upgrades cover three versions of jaws, which is what the tech people
from the school system were telling me. Apparently, they were under
the understanding that once they bought my SMA upgrade I could upgrade
to Jaws 14. If this is true, I might just do that.

Chris Nusbaum

Sent from my iPhone

On Dec 2, 2012, at 10:47 AM, Mike Freeman <k7uij at panix.com> wrote:

> Does Chris *really* know his SMA has been upgraded? If so, it seems unusual
> he couldn't just update to JAWS 14. He might want to call FS tomorrow.
>
> Mike Freeman
>
>
> -----Original Message-----
> From: blindtlk [mailto:blindtlk-bounces at nfbnet.org] On Behalf Of Ringlein,
> Ellen
> Sent: Sunday, December 02, 2012 7:22 AM
> To: Blind Talk Mailing List
> Cc: blindtlk at nfbnet.org; support at freedomscientific.com
> Subject: Re: [Blindtlk] a JAWS problem
>
> Chris,
> Have you tried re-initializing JAWS. This option is under the utilities menu
> in JAWS.
>
> Ellen
> Sent from my iPhone
>
> On Dec 1, 2012, at 2:11 PM, "Chris Nusbaum" <dotkid.nusbaum at gmail.com>
> wrote:
>
>> Hi everyone,
>>
>>
>>
>>               I am having a problem with JAWS which I am hoping you
>> can help me with. I recently upgraded from JAWS 12 to JAWS 13 and have
>> downloaded version 13 to my computer. When our school system purchased
>> the JAWS upgrade, they told me my SMA was also upgraded. However, now
>> when I turn JAWS on on my home computer, a dialogue comes up saying
>> that my current authorization is for an earlier version and asking if
>> I want to activate my software. When I click the OK button, the
>> activation dialogue comes up and asks me to choose whether I want to
> update the authorization or run as demo.
>> Clicking the update authorization button brings up the prompt to type
>> in my authorization code. This number is already filled in, so (as per
>> instructions from the dialogue box) I click next. A message then comes
>> up telling me to wait while a license code is retrieved. A few seconds
>> later, JAWS says that my activation has been successfully completed.
>> When I click the finish button, the original dialogue about my current
>> authorization being for an earlier version comes up again, but this
>> time when I click OK I'm brought back to the regular JAWS window.
>>
>>
>>
>>               It would make sense that I had to go through this
>> process if I was activating my new JAWS version for the first time.
>> However, this is not the case, as I did all this when I first upgraded
> JAWS on this computer.
>> But this is happening every time I turn my computer on. In addition,
>> even after I go through the activation process, JAWS still runs in
>> 40-minute mode as if I were running it as a demo. Does anyone have any
>> idea as to why this could be happening and how to fix it so the full
>> version of JAWS 13 will run on this computer? Any help would be
>> greatly appreciated. I am also copying Freedom Scientific technical
>> support on this note, so hopefully they will get back to me on Monday
>> if the problem hasn't been fixed before then. I just knew that FS
>> wouldn't be open again until Monday, so I am posting this question to
>> the list in the hopes that I will be able to fix the problem sooner rather
> than later.
>>
>>
>>
>> Thank you,
>>
>>
>>
>> Chris Nusbaum
>>
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>
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