[Blindtlk] Blind people and call centers

[christopher nusbaum]

Michael, Erica and all,

I also know of someone who works at a calling center for a county
government in Maryland. I'm not sure if she uses the software you
speak of, but she could probably give you more information. If you
would like me to put you in contact with her, please let me know.

Chris Nusbaum

Sent from my iPhone

On Jun 19, 2013, at 10:50 PM, "Ericka J. Short" <ericka.short at att.net> wrote:

> I know there are lots of call centers that have blind workers.   I know Milwaukee has one such place.  I don't live there so I don't have the details.  I don't know if they are through Teletech or not.   I can see what I can find out for you.  I know someone who works there.
>
> Ericka Short
>
> -----Original Message----- From: blindtlk-request at nfbnet.org
> Sent: Tuesday, June 18, 2013 7:00 AM
> To: blindtlk at nfbnet.org
> Subject: blindtlk Digest, Vol 84, Issue 13
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> Today's Topics:
>
>  1. Job Questions... (Kerri Kosten)
>
>
> ----------------------------------------------------------------------
>
> Message: 1
> Date: Mon, 17 Jun 2013 19:34:34 -0400
> From: Kerri Kosten <kerrik2006 at gmail.com>
> To: NFB Talk Mailing List <nfb-talk at nfbnet.org>, Blind Talk Mailing
> List <blindtlk at nfbnet.org>, Ed McDonald <ed at eioproductions.com>,
> Darren Burton <dburton at afb.net>, Arielle Silverman
> <arielle71 at gmail.com>
> Subject: [Blindtlk] Job Questions...
> Message-ID:
> <CAM6GWxxih0c=Nb8fAxOCv9Ls3w6-cPORNjKA_qmGupNaJ4xeXw at mail.gmail.com>
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>
> Hi Everyone:
>
> It looks like I won't be going back to school until January, so in the
> meantime I am considering getting a job or even part-time job to keep
> me busy.
> There is a company here called Teletech. They are a worldwide customer
> service based company where it's sort of like a call center. They have
> locations all over the country including places such as Austin, Texas,
> and Englewood, Colorado among many others. You answer calls from
> customers about their Bank of America accounts. Teletech is always
> looking for customer service representatives, but right now they are
> currently looking for as many as 25 people to work as customer service
> representatives! That is a lot of people they are wanting to hire!!
> I am considering applying and trying to get a job there.
> However, the problems I can see with this job are tthe accomodations.
> First of all, has anyone ever heard of Teletech? Do you know anything about it?
> Do you know of any blind people who currently work there, or if not
> currently, do you know of any blind people who have worked there in
> the past?
> Does anyone on these lists or that I am sending this to know with
> technology being the way it is if it is even still possible for a
> blind person to work in customer service?
> Does anyone know if the software Teletech uses is accessible with a
> screenreader?
> Should I still apply and go in and talk to them anyway or should I
> just forget it because of the accomodations that will have to be made?
> As I said previously, 25 people is a lot of people they are looking to
> hire, and I'm tired of sitting around!
> Thanks so much!
> Kerri
>
>
>
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