[Blindtlk] Question about Voice Guidance on Comcast's X1 operating system

[Lucy Sirianni]

Hi all!

First, a huge thank you to those who were able to help with my 
most recent question on giving my cat subcutaneous injections.  
Your suggestions were very useful, and the injections have been 
going well.

I'm writing today in the hope that one of you might be able to 
help me regain access to the Voice Guidance and Voice Command 
features of my X1 operating system, both of which seem to have 
disappeared.  I've tried turning Voice Guidance back on by 
following the instructions given online (pressing the A key 
twice, then right arrow, then OK), but this hasn't solved the 
problem.  I've also emailed Comcast's accessibility center but so 
far have received only an automated response.  Can anyone offer 
suggestions or resources?

Thanks in advance!

Lucy