[Blindtlk] Question about Voice Guidance on Comcast's X1 operating system

[Ray Foret Jr]

Okay.  First things first.  You did everything correctly, and so you should have it.  I am aware, however, that there does appear to be a system wide issue effecting some boxes.  I can't say anything more than that the technitions are aware of and are working on it.  Tonight, you might try one more thing.  Press and hold the power button on the front of the box for seven seconds then let it go.  This will force the box in to a hard restart which will last about three mineutes or so.  Then, tap the a key twice.  You might want to wait a minute for the voice to come on then press right arrow then the okay button.


Sincerely,
The Constantly Barefooted Ray

Still a happy Mac, Verizon Wireless iPhone 6+ and Apple TV user!

Sent from my Mac,
the only computer with full accessibility for the blind built-in

> On Aug 13, 2015, at 9:58 AM, Lucy Sirianni via blindtlk <blindtlk at nfbnet.org> wrote:
> 
> Hi all!
> 
> First, a huge thank you to those who were able to help with my most recent question on giving my cat subcutaneous injections.  Your suggestions were very useful, and the injections have been going well.
> 
> I'm writing today in the hope that one of you might be able to help me regain access to the Voice Guidance and Voice Command features of my X1 operating system, both of which seem to have disappeared.  I've tried turning Voice Guidance back on by following the instructions given online (pressing the A key twice, then right arrow, then OK), but this hasn't solved the problem.  I've also emailed Comcast's accessibility center but so far have received only an automated response.  Can anyone offer suggestions or resources?
> 
> Thanks in advance!
> 
> Lucy
> 
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