[Blindtlk] Question about Voice Guidance on Comcast's X1operatingsystem

[Lucy Sirianni]

Thanks to all who offered suggestions on my Comcast Voice 
Guidance question! It is back up and running after what I'm told 
was a temporary outage that affected many customers.

Thanks again to all who responded!

Lucy

 ----- Original Message -----
From: Heather Field via blindtlk <blindtlk at nfbnet.org
To: "Blind Talk Mailing List" <blindtlk at nfbnet.org
Date sent: Thu, 13 Aug 2015 18:24:10 -0500
Subject: Re: [Blindtlk] Question about Voice Guidance on 
Comcast's X1operatingsystem

Hello Lucy,
I know this might sound a bit basic But I've found that many 
folks leave out
this simple step in trouble shooting something like this.
Have you turned of the device, unplugged it and waited a minute 
or so and
then rebooted it?
If not, I'd give that a try.  You'd be amazed how many issues 
that will fix.
If you have then, well done and here's hoping some one will have 
an answer
for you.
Warmly,
Heather

-----Original Message-----
From: Lucy Sirianni via blindtlk
Sent: Thursday, August 13, 2015 9:58 AM
To: blindtlk at nfbnet.org
Cc: Lucy Sirianni
Subject: [Blindtlk] Question about Voice Guidance on Comcast's X1
operatingsystem

Hi all!

First, a huge thank you to those who were able to help with my
most recent question on giving my cat subcutaneous injections.
Your suggestions were very useful, and the injections have been
going well.

I'm writing today in the hope that one of you might be able to
help me regain access to the Voice Guidance and Voice Command
features of my X1 operating system, both of which seem to have
disappeared.  I've tried turning Voice Guidance back on by
following the instructions given online (pressing the A key
twice, then right arrow, then OK), but this hasn't solved the
problem.  I've also emailed Comcast's accessibility center but so
far have received only an automated response.  Can anyone offer
suggestions or resources?

Thanks in advance!

Lucy

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