[Blindtlk] A Horrible Experience at Kmart

Cindy Ray cindyray at gmail.com
Thu Jul 16 12:07:30 UTC 2015 

Sears owns them now, but many of the stores are no longer in business.
Cindy


-----Original Message-----
From: blindtlk [mailto:blindtlk-bounces at nfbnet.org] On Behalf Of River Linda
via blindtlk
Sent: Wednesday, July 15, 2015 10:33 PM
To: Blind Talk Mailing List
Cc: River Linda
Subject: Re: [Blindtlk] A Horrible Experience at Kmart

Sorry that happened to you. I am not surprised, though. Everyone seems to be
stressed and on edge all the time these days. I thought Kmart had gone out
of business.

On Wednesday, July 15, 2015, Charlotte via blindtlk <blindtlk at nfbnet.org>
wrote:

> I've been in the customer service industry before and still am 
> somewhat with making my own products. I would never in a million 
> hyears treat my customer this way, especialy when they were shopping 
> and spending a significant amount of money with me. I'd be like thanks 
> ladies for your business. Is there anything else we can do to help? 
> But no, instead, I am berated in front of other customers and employees
for taking up their time.
>
>
> On 7/15/2015 10:08 PM, Cindy Ray via blindtlk wrote:
>
>> Wow! I don't even know what to say. That is awful.
>> Cindy
>>
>>
>> -----Original Message-----
>> From: blindtlk [mailto:blindtlk-bounces at nfbnet.org] On Behalf Of 
>> Charlotte via blindtlk
>> Sent: Wednesday, July 15, 2015 10:02 PM
>> To: Blind Talk Mailing List
>> Cc: Charlotte
>> Subject: [Blindtlk] A Horrible Experience at Kmart
>>
>> A few days ago my best friend and I were talking about the good deals 
>> she got while at Kmart with another friend of hers. They had sales on 
>> swimsuits, clothing, shoes, etc. and I was looking to purchase some 
>> of these same articles. She said she'd like to go back as well so we 
>> planned a trip for Friday, July 3, to go to Kmart on paratransit to 
>> get the items we wanted.
>> I
>> told her I'd call ahead the next day and let them know we were coming 
>> and that we would be there quite a while as we were two blind women, 
>> one in a wheelchair, looking for clothing and accessories. The next 
>> day I called to let them know. I spoke to the manager on duty. He 
>> assured me it was no problem. I didn't feel very satisfied with his 
>> brush-off quick response and told my husband about it. He then called 
>> again and spoke to a customer service lead. This time he, too, was 
>> assured that it would be no problem.
>> He
>> gave the times we'd be there and she said she'd get it taken care of 
>> and leave a note at the service desk so they could get someone in ladies'
>> clothing or a similar department to help us. We again told her the 
>> length of time we were looking at and that there would be two of us. 
>> We arrived at Kmart Friday and I went to the service desk. I again 
>> said I had called ahead and spoken to two people and told them we 
>> were coming and that my friend and I would need help shopping. Not 
>> only were my two previous calls ignored, but we were given a male 
>> cashier who knew nothing about clothing. He, as an employee and a 
>> person, was fantastic. But I did not feel the most comfortable 
>> shopping for intimate apparel with a male not related to me.
>> We proceeded to begin shopping and purchased some shoes, swimsuit, 
>> and were looking at pants. We had been shopping for about 2 hours. My 
>> friend and I were in the women's fitting room trying on clothing. All 
>> of a sudden there is a loud bang on the door. In a raised, scathing 
>> tone, the general manager of the store inquires how much longer we 
>> intend on tying his employee up.
>> I
>> again explained that we had called twice in advance and that I had 
>> indeed spoken to a manager on duty. I explained this in a calm tone, 
>> only letting a bit of my growing frustration show. Dan, the store 
>> manager, then proceeds to publicly, loudly berate me in front of the 
>> other customers and employees and tell me how unappreciative and 
>> ungrateful I am. He said I had tied up an employee for 3 or 4 hours. 
>> We had begun shopping at 11 and it was just after
>> 1 when the incident occured. He said that from now on they are 
>> putting a
>> 30
>> minute maximum on any assistance because of my extreme attitude. I 
>> tried to reason with him as did my friend and say we were not being 
>> extreme. We'd tried to do the responsible thing and if we'd come 
>> separate they'd have had two employees tied up. It really hurt my 
>> feelings and upset me very much to be publicly humiliated and berated 
>> in front of the other customers and employees, and while I was trying 
>> on clothes in the women's fitting room.
>> I
>> came out of the room in tears. The gentleman helping us was appalled. 
>> He profusely apologized for his manager's rude behavior and said if 
>> he were us he'd just put everything back and walk out. I said I'd 
>> love to do that but with my transportation limitations, that wasn't 
>> an option for me. We did get checked out and went to wait for our 
>> ride.
>> When I got home, I immediately called the corporate complaint department.
>> The gentleman who took my call was also appalled by the classless 
>> behavior of the manager. I am still waiting to hear the resolution of 
>> this complaint.
>> I will never set foot back in that store again unless that manager is 
>> no longer working there or at any store. He is rude, unprofessional, 
>> and according to the employee helping us, he treats his employees the 
>> same way.
>> I've been verbally abused before and that was exactly what this 
>> experience reminded me of. My friend said he was accusing us of 
>> having an extreme attitude, when he was actually the one acting 
>> extreme. I would not recommend any person with a disability to go to 
>> Kmart. You will be treated as less than human and given the complete 
>> brush-off. If you go to the store on Lake St. Dan will impose a
>> 30 minute maximum on your shopping time. This is not legal by ADA 
>> standards.
>> He feels that we are taking advantage of a system and so I feel that 
>> he doesn't want us there or our business. Let Dan, the Kmart manager 
>> know what you think of what you just read. I have an update to this 
>> story. It is now July 15, and I still have not heard any word from 
>> corporate of any kind. I called twice and both times was told someone 
>> would get back in touch with me promptly. This has not happened.
>> Apparently Sears and Kmart do not care about whether or not their 
>> customers are treated in a dignified manner.
>> Charlotte
>>
>>
>> --
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>>
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>>
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>>
> --
> Visit my shop for handmade gemstone jewelry, bath products, and more.
> Click here.
> HTTP://WWW.ETSY.COM/SHOP/SCENTSGEMSNMORE
>
> Need a tasty snack? Love popcorn? Try Hayward Main Street Gourmet 
> Popcorn.  Many flavors and gift packs.
> Click Here.
> http://hmsgp.mybigcommerce.com/#a_aid=mamaotter
>
> If you need a healthy snack packed with protein, try Jerky Direct. 
> Beef, turkey, and buffalo in many flavors to please everyone.
> Click here.
> www.mamaotter.jerkydirect.com
>
> Do You Bake? It's more than a question, it's a wonderful new company. 
> They feature everything from dip mixes to dessert mixes, bread and 
> breakfast mixes, dinner mixes, ready-made sauces and seasonings, grab 
> and go snacks, and a nice selection of gluten free products and 
> ready-to-bake treats for your pooch! Check out all the yum!
> Click here.
> www.doyoubake.com/mamaotter
>
> If you're a crafter looking to advertise your wares, or you wish to 
> buy handcrafted products, send a blank email to
> HandmadeSellNTrade+subscribe at groups.io
>
>
> _______________________________________________
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>
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