[Blindtlk] A Horrible Experience at Kmart

Thu Jul 16 03:33:16 UTC 2015

Sorry that happened to you. I am not surprised, though. Everyone seems to
be stressed and on edge all the time these days. I thought Kmart had gone
out of business.

On Wednesday, July 15, 2015, Charlotte via blindtlk <blindtlk at nfbnet.org>
wrote:

> I've been in the customer service industry before and still am somewhat
> with making my own products. I would never in a million hyears treat my
> customer this way, especialy when they were shopping and spending a
> significant amount of money with me. I'd be like thanks ladies for your
> business. Is there anything else we can do to help? But no, instead, I am
> berated in front of other customers and employees for taking up their time.
>
>
> On 7/15/2015 10:08 PM, Cindy Ray via blindtlk wrote:
>
>> Wow! I don't even know what to say. That is awful.
>> Cindy
>>
>>
>> -----Original Message-----
>> From: blindtlk [mailto:blindtlk-bounces at nfbnet.org] On Behalf Of
>> Charlotte
>> via blindtlk
>> Sent: Wednesday, July 15, 2015 10:02 PM
>> To: Blind Talk Mailing List
>> Cc: Charlotte
>> Subject: [Blindtlk] A Horrible Experience at Kmart
>>
>> A few days ago my best friend and I were talking about the good deals she
>> got while at Kmart with another friend of hers. They had sales on
>> swimsuits,
>> clothing, shoes, etc. and I was looking to purchase some of these same
>> articles. She said she'd like to go back as well so we planned a trip for
>> Friday, July 3, to go to Kmart on paratransit to get the items we wanted.
>> I
>> told her I'd call ahead the next day and let them know we were coming and
>> that we would be there quite a while as we were two blind women, one in a
>> wheelchair, looking for clothing and accessories. The next day I called to
>> let them know. I spoke to the manager on duty. He assured me it was no
>> problem. I didn't feel very satisfied with his brush-off quick response
>> and
>> told my husband about it. He then called again and spoke to a customer
>> service lead. This time he, too, was assured that it would be no problem.
>> He
>> gave the times we'd be there and she said she'd get it taken care of and
>> leave a note at the service desk so they could get someone in ladies'
>> clothing or a similar department to help us. We again told her the length
>> of
>> time we were looking at and that there would be two of us. We arrived at
>> Kmart Friday and I went to the service desk. I again said I had called
>> ahead
>> and spoken to two people and told them we were coming and that my friend
>> and
>> I would need help shopping. Not only were my two previous calls ignored,
>> but
>> we were given a male cashier who knew nothing about clothing. He, as an
>> employee and a person, was fantastic. But I did not feel the most
>> comfortable shopping for intimate apparel with a male not related to me.
>> We proceeded to begin shopping and purchased some shoes, swimsuit, and
>> were
>> looking at pants. We had been shopping for about 2 hours. My friend and I
>> were in the women's fitting room trying on clothing. All of a sudden there
>> is a loud bang on the door. In a raised, scathing tone, the general
>> manager
>> of the store inquires how much longer we intend on tying his employee up.
>> I
>> again explained that we had called twice in advance and that I had indeed
>> spoken to a manager on duty. I explained this in a calm tone, only
>> letting a
>> bit of my growing frustration show. Dan, the store manager, then proceeds
>> to
>> publicly, loudly berate me in front of the other customers and employees
>> and
>> tell me how unappreciative and ungrateful I am. He said I had tied up an
>> employee for 3 or 4 hours. We had begun shopping at 11 and it was just
>> after
>> 1 when the incident occured. He said that from now on they are putting a
>> 30
>> minute maximum on any assistance because of my extreme attitude. I tried
>> to
>> reason with him as did my friend and say we were not being extreme. We'd
>> tried to do the responsible thing and if we'd come separate they'd have
>> had
>> two employees tied up. It really hurt my feelings and upset me very much
>> to
>> be publicly humiliated and berated in front of the other customers and
>> employees, and while I was trying on clothes in the women's fitting room.
>> I
>> came out of the room in tears. The gentleman helping us was appalled. He
>> profusely apologized for his manager's rude behavior and said if he were
>> us
>> he'd just put everything back and walk out. I said I'd love to do that but
>> with my transportation limitations, that wasn't an option for me. We did
>> get
>> checked out and went to wait for our ride.
>> When I got home, I immediately called the corporate complaint department.
>> The gentleman who took my call was also appalled by the classless behavior
>> of the manager. I am still waiting to hear the resolution of this
>> complaint.
>> I will never set foot back in that store again unless that manager is no
>> longer working there or at any store. He is rude, unprofessional, and
>> according to the employee helping us, he treats his employees the same
>> way.
>> I've been verbally abused before and that was exactly what this experience
>> reminded me of. My friend said he was accusing us of having an extreme
>> attitude, when he was actually the one acting extreme. I would not
>> recommend
>> any person with a disability to go to Kmart. You will be treated as less
>> than human and given the complete brush-off. If you go to the store on
>> Lake
>> St. Dan will impose a
>> 30 minute maximum on your shopping time. This is not legal by ADA
>> standards.
>> He feels that we are taking advantage of a system and so I feel that he
>> doesn't want us there or our business. Let Dan, the Kmart manager know
>> what
>> you think of what you just read. I have an update to this story. It is now
>> July 15, and I still have not heard any word from corporate of any kind. I
>> called twice and both times was told someone would get back in touch with
>> me
>> promptly. This has not happened.
>> Apparently Sears and Kmart do not care about whether or not their
>> customers
>> are treated in a dignified manner.
>> Charlotte
>>
>>
>> --
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>> Click here.
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>>
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>>
>>
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>>
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>>
> --
> Visit my shop for handmade gemstone jewelry, bath products, and more.
> Click here.
> HTTP://WWW.ETSY.COM/SHOP/SCENTSGEMSNMORE
>
> Need a tasty snack? Love popcorn? Try Hayward Main Street Gourmet
> Popcorn.  Many flavors and gift packs.
> Click Here.
> http://hmsgp.mybigcommerce.com/#a_aid=mamaotter
>
> If you need a healthy snack packed with protein, try Jerky Direct. Beef,
> turkey, and buffalo in many flavors to please everyone.
> Click here.
> www.mamaotter.jerkydirect.com
>
> Do You Bake? It's more than a question, it's a wonderful new company. They
> feature everything from dip mixes to dessert mixes, bread and breakfast
> mixes, dinner mixes, ready-made sauces and seasonings, grab and go snacks,
> and a nice selection of gluten free products and ready-to-bake treats for
> your pooch! Check out all the yum!
> Click here.
> www.doyoubake.com/mamaotter
>
> If you're a crafter looking to advertise your wares, or you wish to buy
> handcrafted products, send a blank email to
> HandmadeSellNTrade+subscribe at groups.io
>
>
> _______________________________________________
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> blindtlk:
>
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>