[Blindtlk] A Wierd BrailleNote Issue: Any Thoughts?

[Chris Nusbaum]

You could also try a 4-5-6 or 1-2-3 reset, but this sounds to me like a
hardware issue rather than a software one. Perhaps there is something wrong
with some of the pins in your Braille display. Another option is to exercise
the display by going into the options menu with space with o, then entering
Support Information Mode by pressing space with I, then pressing X to
exercise the display and letting it go for about 10-15 minutes. This usually
helps in cleaning any dirt from the pins and releasing any pin which is
stuck. If the problem persists, I would contact Humanware; they may have you
send it in so they can repair the display.

Good luck,

Chris

-----Original Message-----
From: blindtlk [mailto:blindtlk-bounces at nfbnet.org] On Behalf Of Aleeha
Dudley via blindtlk
Sent: Thursday, March 05, 2015 6:44 AM
To: Szostak, Christine; Blind Talk Mailing List
Subject: Re: [Blindtlk] A Wierd BrailleNote Issue: Any Thoughts?

Sounds as though there is something wrong with your Braille display. As a
last ditch effort, I would try holding down the reset button for five
seconds. This resets the hardware. 

Sent from my iPhone

> On Mar 5, 2015, at 5:12 AM, Szostak, Christine via blindtlk
<blindtlk at nfbnet.org> wrote:
> 
> Hi All,
>  I have a BN-Apex with an 18 cell display. This morning, whenb I turned it
on, the first seven cells looked fine, but the rest of the cells had and
still have braille xs in them. Nothing I do seems to get rid of them.
> 
>  Has anyone ever experienced this and if so, may I ask how you resolved
the issue?
> 
>  As a few more details:
> 
> 1)  I can still type, it is just that the xs  cover up the rest of the
text. For example I might see something like: I am trxxxxxxxxxxx
> 
> 2)  If speech is on or is on request, you can hear what is being covered
and the xs are not spoken.
> 
> 3)  The xs only go away when the BN is turned off.
> 
> 4)  When I did a reset on the device, the xs remained present during the
entire time it was rebooting (thus, I saw startingxxxxxxxxxxx).
> 
>  Any help would be much appreciated!
> Have a great almost weekend all!
> Chris
> 
> Dr. Christine M. Szostak
> Assistant Professor of Psychology
> Department of Social Sciences
> Shorter University
> Rome, Georgia
> szostak.1 at osu.edu<mailto:szostak.1 at osu.edu>
> cszostak at shorter.edu
> 
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